Senior System Analyst
hace 8 meses
**About the job Senior System Analyst**:
**Essential Duties and Responsibilities**
- Administer and configure Jira Software and Service Management according to organizational needs.
- Customize workflows, fields, dashboards, and reports, and implement necessary plugins and integrations.
- Define and manage user roles within Jira, collaborating with different teams to understand role requirements.
- Stay updated on the latest Agile and ITSM practices, ensuring Jira aligns with these methodologies.
- Collaborate with teams to implement and support Agile and ITSM practices within Jira.
- Configure and maintain Jira Service Management aligned with IT service management best practices.
- Work closely with service teams to understand their needs and tailor Jira Service Management accordingly.
- Monitor and analyze system performance, implementing improvements to enhance user experience.
- Implement and maintain security protocols within Jira to ensure data protection.
- Ensure compliance with relevant regulations and standards.
- Facilitate collaboration between development, QA, service management, and other teams to ensure Jira supports broader business goals.
- Maintain detailed and up-to-date documentation of configurations, policies, and procedures.
**Education**
- Bachelors degree in computer engineering, Computer Science, Industrial Engineering or Business Administration Master's Degree
**Experience**
- Minimum four or more years of experience working with Jira Software and Jira Service Management, including customization and integration.
- Knowledge or certifications of Agile methodologies and ITSM practices.
- Familiarity with scripting languages like Groovy for workflow customization.
- Strong analytical, problem-solving, and technical skills.
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