Assoc Customer Spec

**Careers that Change Lives**

**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Receive and process data requests in required timeframes
- Perform audits on incoming requests
- Investigate customer problems
- Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
- Partner with IT for system issues and resolution
- Design test plans, scenarios, and scripts
- Document, track, and report software defects
- Monitor bug resolution efforts and track successes
- Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Partner with Marketing partners on project updates & deadlines
- Maintain up-to-date departmental policies & procedures
- Collaborates cross-functionally to execute tasks in a timely manner
- Works individually or with a team in recommending action and managing projects to completion
- Perform various projects as assigned
- Identifies, defines and addresses problems that are not immediately evident
- Gathers, collects, records, tracks and verifies data and information from multiple sources
- May design processes to enhance workflow
- Provides data and information to others on functional unit processes and procedures.
- Provides project or program support to a functional group or business process.
- Monitors program/project/system status, budgets, and timetables.
- Applies knowledge of and experience in company operations to assist in the development, implementation and administration of program/system guidelines and procedures.
- Gathers and compiles information for reports.
- Provides technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding.

**Must Have: Minimum Requirements**
- Bachelor’s Degree in administrative areas.
- Fluent english level.
- 1 or 2 years of related experience administrative support, functional roles, backoffice, customer service and technical support.
- Strong teamplayer.
- Excellent organizational skills required with ability to prioritize in a fast-paced, ever-changing environment.
- Strong written and oral communication skills.
- Able to manage time and complete multiple projects independently and proactively.
- Must maintain a high level of confidentiality.
- Must exhibit a professional demeanor and be able to establish relationships.
- Ability to handle difficult situations.
- Demonstrated organizational skills and detail oriented.
- Good knowledge with MS office (Word, Excel, PowerPoint, etc.).

**Nice to Have**
- Medical Device Industry experience.
- Familiarity with reporting and analytical experience.
- SAP knowledge.
- Excellent organization and prioritization skills.
- Ability to work in a fast-paced environment with high attention to detail.
- Strong relationship building, communication and interpersonal skills.
- Familiarity with reporting and analytical experience.

**About Medtronic**
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)