Consultant

hace 2 semanas

Bogota, Colombia Mastercard A tiempo completo

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Consultant

All About the Role

Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and business analysis experience to partner with clients and help them drive measurable value by:

- Delivery of new and complex products/platforms and services to market smoothly and efficiently

Acts as the knowledge expert and draws on business analysis skills to determine the most effect means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client’s internal skills, knowledge and experience in critical areas

As a Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed customer support and analytical services on data ingestion, data validation and insight generation for on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients

Your Responsibilities
- Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
- Supports the product delivery process by contributing to the development of delivery process maps, data ingestion, data validation and by completing assigned tasks for the delivery process
- Contributes to the delivery of solutions that address customer needs that include data ingestion, data validation, data analysis, data reporting, insight generation
- Supports Product Delivery teams, internal partners and key stakeholders in a market or region to delivery client solutions
- Researches problem requests and responds to inquiries on products and tools for internal stakeholders and customers
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
- Produce presentation materials, analytics and reports for customer or internal communications
- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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