D365 Developer

Key Accountabilities and Priorities:

- Provide Tier 3 support to Datavail clients as well as Datavail Tier 2 D365 engineers.
- Ability to deploy change management approaches on Dynamics 365 or other cloud-based transformation engagements for a diverse set of clients.
- Help drive the gather of client user stories and translate into technical and functional requirements.
- Develop D365 change strategies for client engagements based on an understanding of current and desired future states and teams impacted by the transformation.
- Ability to develop and implement change communications plans, able to develop key messages and tactics for D365 projects, communicating effectively with affected audiences to achieve intended outcomes.
- Communicating enterprise-wide cloud messages to impacted D365 stakeholders and end-users - Provide technical and business leadership to Datavail clients to empower their D365 digital transformation.
- Develop training plans and training materials for D365 end-user community, both technical and non-technical stakeholders.
- Demonstrate the ability to collect, analyze and interpret qualitative and quantitative data and information to develop a thorough understanding of stakeholder motivations, preferences and opinions.
- Define KPI's and metrics to measure the effectiveness of D365 deployments; Develop mitigation plans to improve D365 user adoption rates.
- Contribute to thought leadership and practice development effort to help evolve and mature practice service areas.
- Contribute to cloud-based business development efforts through activities such as pre-sales client presentations, research, proposal development, and SOWs.

**Required Skills**:

- A clear understanding of the Dynamics 365 platform (with Focus on Sales, Customer Service, Omnichannel & Marketing Modules).
- Ability to distinguish between the capabilities of the On-Premise version versus the Cloud.
- Integration experience with other apps and 3rd party APIs (Dynamics App for Outlook, Docusign, Oracle, SAP).
- D365 Web API.
- Plugins development.
- Workflows, custom workflows and custom Actions development
- Deployment knowledge on Managed and Unmanaged.
- JScript API v9 and early versions.
- Customization and Configuration.
- Online Deployment and On-Prem deployment.
- Office 365 experience - O365, Teams, and OneNote.
- MS Power Automate
- Ability to creatively approach challenges and projects and to work effectively, both independently and in teams, to drive toward common goals, consistent with corporate vision and strategies.

Desired Skills:

- Experience with MS Dynamics Modules o Sales o Field Service o Customer Service o Finance and Operations o Omnichannel.
- Experience with related D365 Technologies o Kingsway Soft o ClickDimensions o Tibco Scribe.

Required Education and/or Experience:

- Bachelor's degree in Computer Science or a related technical field or equivalent job experience.