Bilingual Agent

hace 2 semanas

Bello, Colombia iQor A tiempo completo

**Responsibilities**
- Communicate with customers via phone
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- Excellent phone etiquette
- English (B2)
- Basic understanding of call center KPIs: AHT, Service Level
- Problem-solving skills
- Detail-oriented
- Extraordinary team player
- Global mindset and ability to work across multiple cultures
- Excellent verbal, written, and interpersonal skills

**Remuneration**

2.525.000 COP + 10% performance bonus (Salary + bonus = 2.800.000)

We pay Semi-monthly

**Schedules**

45 Hours per week. Monday - Sunday, Availability 5:00 am - 11:00 pm (Two rotating off-days)

**Our benefits**
- Long Term contract (Contrato Indefinido)
- Work on-site with possibility to work from home after performance review (Office located in excellent location - CC Viva Envigado)
- Health plan (Plan Complementario de Salud)
- We are a new multinational company here in Colombia, so you´ll have multiple opportunities to grow within the company
- Be ready for more and new surprises to come in the next months

Tipo de puesto: Tiempo completo, Indefinido

Salario: $2.525.000 - $2.800.000 al mes

Idioma:

- Inglés fluido (Obligatorio)

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