National Claims Appraiser Property

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

The Loss Assessment Unit (LAU) uses their technical expertise to accurately assess, and review claim related building damages and costs, for both emergency mitigation and structural repairs, in accordance with industry construction practices and standards in conjunction with established company protocols. As a stationary appraiser, your role is to remotely ensure an effective control environment with respect to building losses focusing on the scope, repair, quality, and accurate quantum to ensure a great customer experience.
- The appraiser requires the ability to read and interpret scopes/estimates from Aviva Premiere Contractors and provide comprehensive feedback in accordance with Aviva protocols and best practices.
- The role involves reviewing and ensuring compliance to company protocols for returned estimates (< $150,000.00) within Symbility / Claims Connect (Estimate Review Process) and have a good working understanding of the Xactware/Xactimate suite of software.
- This position is in support of Claims Operations, while adhering to the protocols established and handled by Aviva Vendor Relations and the Loss Assessment Unit.
- Does this sound like something you are interested in? Read on
- What you'll do:
- This role is accountable for ensuring accurate building related costs and increasing efficiencies while maintaining a high level of superior customer service.-
- Staying ahead of emerging construction practices, standards, and materials.-
- The role requires an extensive background in the ability to read and interpret scope / estimates.-
- Complete desk audit reviews within the established Service Level Agreement.-
- Maintain established Service Level Agreement for desk audit reviews.-
- To perform remote reviews of insured supplied estimates to ascertain accurate costing-
- This role is accountable for the timely and accurate reporting.-
- Writing estimates and establishing scope using Mobile Claims software.-
- Interpreting Engineer drawings, specifications, and recommendations.-
- Interpreting Hygienist reports and recommendations.-
- Collaborating with Specialists, Engineers, and provide thorough feedback and establish action as required in accordance with Aviva protocols and best practices.-
- To accurately and efficiently log all review activity in established database-
- Have the ability to work collaboratively with all partners to build positive working relationships- What you'll bring:
- Minimum 5 years Residential and Commercial Appraisal experience in a senior position, including in-depth knowledge of both commercial and residential building construction practices.-
- Minimum 5 years of CoreLogic Mobile Claims and Xactimate scoping and estimating experience at a senior level.-
- Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada-
- Validated understanding of the residential and commercial construction industries.-
- Strong knowledge of claims adjusting practices.-
- Problem solving and analytical skills balanced with strong decision-making ability.-
- Excellent communication skills required to effectively articulate complex issues to senior management, colleagues, business leaders and external partners.-
- Extremely strong Customer Service skills.-
- Intermediate Microsoft Word, Excel & Outlook skills-
- Excellent time management and organization skills-
- Ability to multitask, and achieve team and individual targets-
- Ability to work under pressure and meet timelines-
- Insurance/claims background or experience in the P&C industry is an asset.-
- Post-Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP)-
- Water drying/mold remediation training courses, IICRC, etc.- What you’ll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.-
- Exceptional Career Development opportunities.-
- We’ll support your professional development education.-
- Competitive vacation package with the option to purchase 5 extra days off per year-
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion-
- Corporate wellness programs to support our employees’ physical and mental health- Salary range: $52,900 - $98,200
- Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.