Senior User Experience Researcher

hace 6 meses


Desde casa, Colombia EPAM Systems A tiempo completo

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

We are seeking a remote Senior User Experience Researcher to lead a portfolio of work within the Shopping domain. In this role, you will conduct research to identify user needs and product market fit to inform strategy and capabilities to be built. Collaborating with multiple stakeholders within highly-matrixed, cross-functional project teams, you will refine research requests and develop research plans using methods appropriate to addressing research questions. Your experience strategy and qualitative methods in conducting moderated or unmoderated

RESPONSIBILITIES
- Conduct research to identify user needs and product market fit to help inform strategy and capabilities to be built
- Refine research requests in collaboration with multiple stakeholders within highly-matrixed, cross-functional project teams
- Recruit participants representing target audience, conduct moderated or unmoderated research, and analyze results
- Build relationships with stakeholders to better understand business needs and the context of problem areas and target users
- Report findings and relevant insights to cross-functional project teams and archive results
- Tailor communications (content focus, style, format, etc.) for different audiences as appropriate
- Facilitate the gathering and synthesizing of diverse insights in ambiguous problem spaces
- Collaborate with experience and content designers within the human-centered design process to design exceptional experiences for customers

**REQUIREMENTS**:

- 3+ years of experience as a User Experience Researcher, conducting qualitative research in a product development setting
- Strong experience in developing research plans using methods appropriate to addressing research questions
- Proven ability to recruit participants representing target audience, conduct moderated or unmoderated research, and analyze results
- Experience in reporting findings and relevant insights to cross-functional project teams, tailoring communication for different audiences as appropriate
- Deep knowledge in low-to-medium complexity surveys, focus groups, diary studies, participatory design, contextual inquiry, concept study, Kano, card sorting (open & closed), and tree-testing
- Excellent relationship-building skills to better understand business needs and the context of problem areas and target users
- Fluency in spoken and written English, with at least an Upper-Intermediate level competency

NICE TO HAVE
- Experience with Conversion Optimization, Search & Refine and Conversion Optimization

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams


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