Office Operations Manager

hace 2 semanas

Colombia Puulse Marketing A tiempo completo

_**Why You Should Consider This Opportunity**_
- Strong compensation package: Starting from 4,200.000 COP per month (Or USD equivalent)
- Be part of a rapidly growing team with many growth opportunities
- Team Events, company trips, and incentives
- An ambitious team environment
- Long term potential to launch and grow your own campaigns

**About Puulse Marketing**

We are a full service sales and marketing agency. A “hold on to your boots - your business is about to explode” growth partner that works with great companies.

We have:
Offices in Canada, The USA, Colombia, and United Arab Emirates. Clients in software as a service, telecom, solar, and home services.

An in house software development team creating new tools and apps to always level up the business. New opportunities are launching all the time.

To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated. We have a performance and personal development based culture.

We are a full service sales and marketing agency. A “hold on to your boots - your business is about to explode” growth partner that works with great companies.

We have:
Offices in Canada, The USA, Colombia, and United Arab Emirates. Clients in software as a service, telecom, solar, and home services.

An in house software development team creating new tools and apps to always level up the business. New opportunities are launching all the time.

To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated. We have a performance and personal development based culture.

**Resposibilities**:

- Oversee and manage all aspects of office operations, including but not limited to: staffing, workflow management, performance metrics, and facilities management.
- Implement effective processes and standards to achieve optimal productivity and efficiency.
- Hire, train, motivate, and supervise office staff, including providing regular performance feedback and developing career growth opportunities.
- Develop and implement office policies and procedures, ensuring adherence to company standards and regulatory requirements.
- Coordinate with the IT department to ensure proper functioning of call center systems and technology.
- Develop and monitor budgets, including cost management and revenue generation strategies.
- Collaborate with senior management to develop strategic plans and set operational goals.
- Ensure high-quality customer service delivery and address escalated client issues as needed.
- Monitor employee productivity and provide constructive feedback and coaching.
- Ensure the office environment is safe, clean, and conducive to effective work.

**Requirements**:

- Bachelor's Degree in Business Administration, Management, or a related field. Master's degree is a plus.
- At least 5 years of experience in office management or operations management, preferably in a call center or similar environment.
- Excellent leadership and team management skills, including the ability to motivate and engage a diverse team.
- Fluent in Spanish and English, both written and spoken.
- Excellent interpersonal and communication skills.
- Strong organizational and planning skills.
- Proficient in Microsoft Office Suite and other office management tools.
- Knowledge of office management responsibilities, systems, and procedures.
- Understanding of call center operations and customer service best practices.
- Excellent problem-solving skills, with the ability to make effective decisions under pressure.

**Job Types**: Full-time, Permanent

**Salary**: $3,039,571 - $5,618,820 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

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