Customer Service Bilingue

hace 2 meses


Medellín Antioquia, Colombia Solvo Global SAS A tiempo completo

**El Agente Logístico Bilingüe** es un puesto especializado. Nos encargamos de las solicitudes de grúas y servicio en carretera de nuestros Socios de Servicio. Juegas un papel fundamental como agente de atención al cliente para nuestros Proveedores de Servicios. Nuestros agentes equilibran las necesidades de nuestro negocio, nuestros Proveedores de Servicios, Socios y nuestros clientes. Se requiere la capacidad de trabajar rápidamente.

**¿Qué harás?**
- Resolverás dudas sobre los trabajos, asistirás a los Proveedores de Servicios con nuestra app Urgently y escalarás problemas a nuestro equipo de Red.
- Negociarás solicitudes de tarifas adicionales e investigarás problemas escuchando las llamadas entre los proveedores y los agentes de despacho.

**Ubicación**: Cra 51B #80-58, Edificio Smart Office, Piso 21

**Horario**: Disponibilidad total de lunes a domingo, 24/7, con 2 días libres a discreción de operaciones.

**¿Qué necesitas?**
- Inglés (B2)
- 6 meses de experiência en Servicio al Cliente
- Excelente actitud
- Habilidades de comunicación y escritura
- Disponibilidad 24/7 con turnos rotativos

**¿Qué ofrecemos?**
- 2 días libres a la semana
- Capacitación completamente pagada
- Salario competitivo, más recargos por trabajo nocturno y dominical, y auxilio de transporte
- Oportunidades de crecimiento dentro de la empresa

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- ¿Puedes trabajar de manera presencial?
- ¿Cuánto tiempo tienes en Customer Service?

Idioma:

- Inglés (Obligatorio)



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