Customer Experience Content Specialist
hace 3 semanas
Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito.
Nos hemos propuesto formar la Plataforma Global de Servicios Financieros más grande de Latinoamérica y nada mejor que hacerlo con un gran equipo de trabajo, lleno de grandes talentos que se desafían todos los días para crear las mejores ideas, romper los límites de lo imposible y tomar riesgos que los lleven a lograr los resultados.
**Tu próximos desafíos**:
En **Global66 **creemos que el principio de todo y el centro del negocio son nuestros clientes, es por esto que el/la** CX Content Specialist de Global66 **tiene por objetivo crear, diseñar, mantener y actualizar los distintos contenidos del área presentados a través del Centro de Ayuda, templates de comunicación de los distintos canales habilitados, preguntas frecuentes alojados en la app y en el landing.
- Controlar, diseñar, redactar y actualizar el contenido de los templates de los distintos canales de Soporte (correos, WhatsApp, chat) y de los artículos del Centro de Ayuda para que estos dispongan de información al día.
- Potenciar la calidad y medir el rendimiento de los contenidos generados en las distintas secciones de ayuda.
- Adquirir y mantener un conocimiento nível experto de los productos y servicios ofrecidos para asegurar que el cliente tenga a la mano todo lo que ofrece la plataforma con el fin de fidelizar y maximizar el uso del producto.
- Alinear las estrategias de experiência del cliente con las iniciativas de marketing, brand y programas de referidos para informar a los clientes nuestros beneficios, nuevas características y funcionalidades del producto/servicios con un sentido de retención.
- Obtener un amplio entendimiento de las frustraciones de los clientes y usuarios y canalizarlas como elementos de mejora de los productos que ofrecemos.
- Complementar el trabajo de la célula de Salesforce para cumplir los objetivos y metas de CX.
**¿Qué buscamos?***:
- 3 a 4 años de experiência en comunicaciones, soporte, operaciones, Customer Experience y/o Customer Success, desarrollo de contenidos, periodismo y/o diseño.
- Experiência en análisis y génesis de reportes
- **Saber diseñar ilustraciones y contenidos visuales corporativos.**:
- Manejo general de herramientas de diseño: Canva, Photoshop, Adobe Premier, After Effects, Figma, Miro, Adobe Illustrator u otros.
- Inglés y/o Portugués avanzado.
- **Excelente comunicación oral y escrita.**:
- Excelencia en la gestión del tiempo.
**Beneficios**:
Somos un equipo de alto rendimiento, eso significa que estar aquí es ser de los mejores. Estamos orgullosos de representar a Global66 y de ser parte de esta tribu.
Valoramos la diversidad y sólo tenemos espacio para los que tienen hambre de crecimiento
Algunos beneficios más:
- Te ofrecemos 300 USD para educación continua
- Cupón de descuento mensual en transferencias por nuestra app
- Dress Code libre
- Día libre de Cumpleaños
- Global66 te regala el computador a los 2 años
Y por si fuera pocotendrás acceso a una App de beneficios de última generación,
- Fitness Virtual
- Telemedicina
- Nutricionista
- Soporte Psicológico
- App de Meditación
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