Customer Experience Content Specialist

hace 3 semanas


Bogota, Colombia Global66 A tiempo completo

Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito.

Nos hemos propuesto formar la Plataforma Global de Servicios Financieros más grande de Latinoamérica y nada mejor que hacerlo con un gran equipo de trabajo, lleno de grandes talentos que se desafían todos los días para crear las mejores ideas, romper los límites de lo imposible y tomar riesgos que los lleven a lograr los resultados.

**Tu próximos desafíos**:
En **Global66 **creemos que el principio de todo y el centro del negocio son nuestros clientes, es por esto que el/la** CX Content Specialist de Global66 **tiene por objetivo crear, diseñar, mantener y actualizar los distintos contenidos del área presentados a través del Centro de Ayuda, templates de comunicación de los distintos canales habilitados, preguntas frecuentes alojados en la app y en el landing.
- Controlar, diseñar, redactar y actualizar el contenido de los templates de los distintos canales de Soporte (correos, WhatsApp, chat) y de los artículos del Centro de Ayuda para que estos dispongan de información al día.
- Potenciar la calidad y medir el rendimiento de los contenidos generados en las distintas secciones de ayuda.
- Adquirir y mantener un conocimiento nível experto de los productos y servicios ofrecidos para asegurar que el cliente tenga a la mano todo lo que ofrece la plataforma con el fin de fidelizar y maximizar el uso del producto.
- Alinear las estrategias de experiência del cliente con las iniciativas de marketing, brand y programas de referidos para informar a los clientes nuestros beneficios, nuevas características y funcionalidades del producto/servicios con un sentido de retención.
- Obtener un amplio entendimiento de las frustraciones de los clientes y usuarios y canalizarlas como elementos de mejora de los productos que ofrecemos.
- Complementar el trabajo de la célula de Salesforce para cumplir los objetivos y metas de CX.

**¿Qué buscamos?***:

- 3 a 4 años de experiência en comunicaciones, soporte, operaciones, Customer Experience y/o Customer Success, desarrollo de contenidos, periodismo y/o diseño.
- Experiência en análisis y génesis de reportes
- **Saber diseñar ilustraciones y contenidos visuales corporativos.**:

- Manejo general de herramientas de diseño: Canva, Photoshop, Adobe Premier, After Effects, Figma, Miro, Adobe Illustrator u otros.
- Inglés y/o Portugués avanzado.
- **Excelente comunicación oral y escrita.**:

- Excelencia en la gestión del tiempo.

**Beneficios**:
Somos un equipo de alto rendimiento, eso significa que estar aquí es ser de los mejores. Estamos orgullosos de representar a Global66 y de ser parte de esta tribu.

Valoramos la diversidad y sólo tenemos espacio para los que tienen hambre de crecimiento

Algunos beneficios más:

- Te ofrecemos 300 USD para educación continua
- Cupón de descuento mensual en transferencias por nuestra app
- Dress Code libre
- Día libre de Cumpleaños
- Global66 te regala el computador a los 2 años

Y por si fuera pocotendrás acceso a una App de beneficios de última generación,
- Fitness Virtual
- Telemedicina
- Nutricionista
- Soporte Psicológico
- App de Meditación



  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...


  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Bogota, Colombia ABB A tiempo completo

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Bogota, Colombia HireLATAM A tiempo completo

    **WE ARE HIRING**: **Customer Success Specialist (LATAM)** 9 am to 5 pm CDT (Monday through Friday) **Overview**: This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms,...

  • Channel Specialist

    hace 3 semanas


    Bogota, Colombia Roche A tiempo completo

    The Position Our Vision Our vision is to make CX as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. This is why we are evolving the LATAM Omnichannel team - to make this a reality by integrating digital and face-to-face interactions seamlessly...

  • Customer Insights

    hace 17 horas


    Bogota, Colombia Johnson & Johnson A tiempo completo

    General Resume The Customer Insights & Experience analyst plays a crucial role in gathering, analyzing, and delivering strategic information about customer behavior and preferences. Using advanced analytical tools and research techniques, this role identifies key trends, patterns, and opportunities to continuously enhance the customer experience....


  • Bogota, Colombia Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER28473 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals,...


  • Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28473 Employment Type Full-time Location Bogota **Job Summary**: - The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals, surgery centers,...


  • Bogota, Colombia Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • Content Researcher

    hace 5 días


    Bogota, Colombia Synchro Social A tiempo completo

    Synchro Social is a social media marketing agency that provides growth & content creation services to influencers and personal brands. We're looking for a part-time (with availability to turn into full-time) Content Researcher that can join our team ASAP! **Job Description**: Formulate content reports based on the data on client's profiles. Find trends...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Back Office*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join Emapta in Outsourcing Excellence!** Elevate your career in the outsourcing industry with our enticing opportunity for a **Customer Experience Manager**. Experience a fulfilling...


  • Bogota, Colombia ABBVIE A tiempo completo

    If you are looking to step up your career, AbbVie is the place for you: We are looking for a Marketing Specialist for our Catch program. As a Marketing Specialist, you will work closely with the field teams to deploy marketing initiatives, coordinating all activities related to marketing materials and supporting other processes related to the field teams,...

  • Content Manager

    hace 4 semanas


    Bogota, Colombia Advising & Recruiting A tiempo completo

    **Role Overview**: The Content Manager will be instrumental in devising content marketing strategies, steering content creation, and ensuring the effective spread of content across diverse channels. This role is a unique blend of creativity, strategic foresight, and technical knowledge, aimed at boosting our brand presence and our clients across the...


  • Bogota, Colombia British Council A tiempo completo

    Customer Experience Assistant **Date**:17-Feb-2023 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their...


  • Bogota, Colombia Solvo Global SAS A tiempo completo

    **Posición** Content Marketing Specialist **Ubicación** Bogotá, Medellín, Cali, Bucaramanga o Barranquilla **Horario** Lunes a viernes de 8 am a 6 pm CST **Responsabilidades**: - Gestionar campañas de correo electrónico masivo, incluyendo: - Supervisión de la programación de automatizaciones. - Redactar el contenido de los correos...

  • SEO Specialist

    hace 3 semanas


    Bogota, Colombia Mycitysocial A tiempo completo

    We are an established digital marketing agency looking for an experienced person with previous SEO and Word Press experience that enjoys working with SEO and communicating one on one directly with all of their accounts. The SEO account manager will be managing 15-20 SEO accounts and communicating with your accounts on a regular basis. Tasks/duties you will...


  • Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing...


  • Bogota, Colombia Multiplica Talent A tiempo completo

    **Requirements**: - Bachelor's degree in Journalism, Communications, Marketing, or a related field (or equivalent work experience). - Proven experience as a Content Producer, Content Creator, or a similar role, preferably in a digital media environment. - English: B2 - CMS platforms (e.g., Sitecore, Adobe Experience Manager, Liferay **Benefits**: -...

  • Customer Success Advisor

    hace 3 semanas


    Bogota, Colombia Hexagon Asset Lifecycle Intelligence A tiempo completo

    **Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** is seeking a Digital Customer Success Advisor. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements for a seamless,...