Associate, Real Time Management
hace 2 semanas
Job Title:
Associate, Real Time Management
**Job Description**:
The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards
**Responsibilities**:
- ** Distributes accurate and timely agent schedules**:
- ** Inputs intraday corrections and exceptions into systems for agent time off and absences**:
- ** Monitors inbound volume for unusual activity to ensure staffing needs are met**:
- ** Recognize abnormal scheduling issues and escalate as necessary**:
- ** Initiates and coordinates trouble tickets and escalate issues as required**:
- ** Prepares standard and ad hoc reports for agent availability effectiveness**:
- ** Proficient in Excel as most**:
- ** Visual Basic Knowledge (Macros)**:
- ** Previous experience in related fields.**:
- ** Ability to multi-task and meet timelines on deliverables**:
- ** Effective communication skills, both written and verbal in English**:
- ** Detail oriented**:
- ** Results oriented**:
- ** Quick learner and self-started**:
- ** Associate degree in related field not required but is a plus**:
**Internal Applicants must also comply with**:
- ** Have 6 months in current role**:
- ** No more than 3 Estart Points and no active DAs in the past 6 months**:
- ** Please attach your resume in Workday #LATAMCNX**:
**Your Benefits**:
- ** A place where you can oversee your own work**:
- ** A place where your ideas will be heard**:
- ** Competitive salary**:
- ** Career development**:
- ** Good working environment**:
**About us**:
**Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.**:
**Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector**.**:
LATAMCNX
**Location**:
COL Bogata - Plaza Titan
Language Requirements:
Time Type:
Full time
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