Chargeback Analyst

Contract: Contractor (Payment in USD)

About the Role:
Our client has an incredible opportunity to make an impact within a growing FinTech company. As a Chargeback Analyst you will be responsible for analyzing and responding to card and ACH disputes filed against the company. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case-by-case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to the Chargeback Manager on how to improve and scale our processes.

We believe transparency is important. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.
- Application submitted (you are here)
- Interview with recruiters (30 min)
- Cognitive test (12 min)
- Interview with Hiring Managers (1 hour)
- Technical Interview Interview (30-45 min)
- Offer

**Responsibilities**:

- Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
- Work cross-functionally with relevant departments (fraud, disputes) to determine next steps on a case-to-case basis.
- Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
- Understand our systems and tools; investigate account patterns through data analysis.
- Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.

Ideal Skills and Experience:

- Bachelor's degree from an accredited institution
- Minimum 2 years of experience in processing chargebacks or investigating and resolving fraud incidents
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with mínimal supervision after training
- Able to work through holidays

Tipo de puesto: Tiempo completo

Sueldo: $400.000.000 - $800.000.000 al mes

Escolaridad:

- Licenciatura terminada (Deseable)

Idioma:

- Inglés de manera profesional (Obligatorio)