Admissions Officer

**About Bayswater Education**:
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

- High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
- Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged people from where our students are recruited. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.

**The role**

The role involves liaising with our representatives from all over the world to help them book students onto the portfolio of Bayswater Education’s programmes. The Admission Officer role ensures the accurate enrolment of students to Bayswater Education schools.

This is a remote role and will be based in Columbia (Medellín or Cali).

**Key responsibilities**:

- Provide all necessary information for the Bayswater’s product offering to prospective partners or any alternatives if needed.
- Process bookings to enrol students and send relevant documents (visa letters, accommodation, level tests, gross & net invoices) to students and agents in a timely manner.
- Manage clients’ complaints in an efficient & effective way.
- Follow the operational systems, procedures and processes to ensure that all governance and compliance standards are maintained.
- Develop good relationships with agents and dealing with direct students.
- Keep the student management database maintained and up to date with correct student details and agent information.
- Check on the status updates and ensure that payments are made in a timely manner.
- Ensure all information required is received and up to date on the database.
- Communicate with other staff members within the organisation, including Sales, Marketing, Admissions, Finance and the Academic team, keeping to agreed internal service targets.
- Liaise with all centres to ensure accommodation and transport services are booked.
- Assist, manage and coordinate agent support tasks where necessary, including agent on-boarding, platforms, surveys, questionnaires and enquires.

**Profile Requirements**:

- Strong communication, administrative and organization skills
- Excellent written and oral English skills - fluent in an additional language desirable
- Experience in customer support & administration is considered an advantage
- Adaptable and flexible personality
- Ability to work in a fast-paced work environment
- Team player
- Strong critical thinking and solution driven approach

**What we offer**:

- Remote and flexible work model
- Remuneration package based on qualifications & experience
- Great learning and development opportunities
- Extensive career growth opportunities internally
- Warm and friendly work environment
- Corporate & Team building activities
- Working with an outstanding multicultural team of professionals
- Regular online networking and cross-departmental meetings with the Bayswater team based all over the world

Bayswater is committed to equality and diversity. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity,