Nam Doc Examinator

NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, and Standby LC families), supporting several Citigroup businesses. Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers. A significant focus on control, customer service and quality is practiced at the transaction and process levels.

**ROLE MAIN PURPOSE**:
Support transactional processing for respective Letter of Credit products, review Letter of Credit documents to determine compliance with international and U.S. regulations and standards. Review documents for internal consistency and compliance with governmental documentary regulations and import/export restrictions

**KEY RESPONSIBILITIES**:

- Team Management
- Client Management
- Risk and Control
- Migration and Project management
- Processing of day to day transactions of processing transactions relating to Document.
- Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
- Understand customer requirements
- Ensure tracking, accurate and timely resolutions of issues and exception raised
- Client inquiries are investigated and responded appropriately
- Support transactional processing for respective Letter of Credit products, review Letter of Credit documents to determine compliance with international, U.S regulations and standards
- Provide creative solutions to reduce errors and to ensure adherence to audit and control policies
- Provide back-up coverage for team members and assist team members during high volume periods
- Utilize technical knowledge in order to deliver quality service and achieve operating efficiency
- Maintain awareness of product changes and system enhancements
- Ensure attendance to all mandatory classes
- Responsibility to ensure smooth, error free process flow
- Provide support to all operational processes as needed
- Demonstrated competence in related area
- Participate in UAT, implementation and training if needed
- Assist with special reports and projects as needed

**Qualifications**:

- Fluent in English is a must.
- 4+ years’ experience on Trade Services Operations experience.
- Certified Documentary Credit Specialist (CDCS) is a plus.
- Education: Minimum Bachelor’s Degree required
- Advanced skills in MS Office preferred.
- Strong proven problem solving skills
- Must be able to adapt to change in a fast paced environment and support other Units as required
- Proven time management skills
- Demonstrated people leadership/management skills and the ability to influence and empower people
- Strong focus on control
- Quick learner; comfortable with and able to manage in complex systems environment and associated development process
- Strong interpersonal skills and communication skills, both oral and written;
- Commitment to mobility and diversity
- Strong Verbal and Written Communication Skills
- Industry Knowledge
- Managing Risk
- Planning and Organizing
- Teamwork/Interpersonal
- Technological Proficiency/ Knowledge
- Highly detailed planning, organization and solid execution capability. Multi-tasking a must requirement
- Strong performance record, indicating a self-starter who solves issues as they arise
- Analytical, attention to detail and organizational skills that can be demonstrated

Job Level :C11
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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