Head of Support Colombia

hace 2 semanas

Bogota, Colombia Norwegian Refugee Council A tiempo completo

**Duty station**:Bogotá **, Colombia.
**1. Background/Context**

NRC started its operations in Colombia in 1991 to assist populations affected by the Colombian conflict and its resulting displacement. Since 2017, NRC has also been responding to the increasing influx of people coming into Colombia from neighboring Venezuela. At present, from its office in Bogotá, NRC also supervises and supports teams in Ecuador and Panama. NRC promotes integration between activities so as to offer a package of complementary services to beneficiaries. In Colombia, Ecuador and Panama NRC is currently providing assistance in the following sectors of intervention: Protection, Information, Counselling and Legal Assistance (ICLA), Shelter and Settlements, Water, Sanitation and Hygiene (WASH), Education, and Livelihoods and Food Security, both responding to emergencies and fostering durable solutions.

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support in Finance, Logistics, ICT and HR to program implementation in Colombia, Ecuador and Panama.

**2. **Role and responsibilities**

The following is a brief description of the role:

- Line management of support managers including Finance, HR, Administration, IT and Logistics;
- Member of the Country Management Group (CMG);
- Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements;
- Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action;
- Oversee the implementation of strategic objectives as defined in the Balanced Score Card (BsC);
- Provide input on operational support in proposal development, and to coordinate and align operational support with program plans;
- Responsible for ensuring quality and timely support to project implementation in close coordination with the CMG core and the area management team;
- Facilitate the development of the Master Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs;
- Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation;
- Responsible for development of new country specific technical SOPs, guidelines and tools;
- Responsible for organizational learning related to program support;
- Responsible for technical capacity building of support staff.
- Create collaborative and supportive working relationships between support and program teams in all offices, ensuring respectful communication and timely responses;
- Build the skills, leadership and strategic vision of the support function managers to set up policies and processes, to think creatively and develop cost and time effective support systems at national level;
- Ensure that NRC operates within all relevant national laws in the countries of intervention, and complies with all regulations;
- Revise procurement, legal, HR and financial documentation ensuring compliance with NRC and donor standards;
- Oversee the roll-out of NRC’s procurement and warehouse management tools are conducted according to established timeframe;
- Proactively sharing experiences with the rest of the organization’s and contributing to regional and global initiatives;
- Support the country office in further developing environmentally sustainable programming;
- Support and lead organizational development and change management processes;
- Support the roll out and ensure monitoring of key organizational initiatives detailed in the BsC;
- Deputize for the CD when requested;

**3. **What We Are Looking For**
- Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
- Experience from working in complex and volatile contexts
- Allocation of resources and costs expertise
- Documented results related to the position’s responsibilities
- Knowledge about own leadership skills/profile
- Fluency in English and Spanish, both written and verbal
- Valid driver’s license
- Knowledge of and previous experience in Latin America
- Experience in the implementation of humanitarian projects/programs
- Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context
- Excellent communication skills
- Excellent problem -solving skills
- Ability to work under pressure, independently and with limited supervision
- Flexible and able to deal with sudden changes

**Find more details about the role **HERE **with the Job Description (JD) of the position
**4. **What We Offer**
- Type of contract: 24 months international contract or open-ended national contract
- Salary/benefits: According to NRC salary scale, terms and conditions
- Duty station: Bogota, Colombia
- Travel: 10 %

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