SD Analyst Level I

hace 2 semanas


Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
**Responsibilities**:

- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:

- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.

Skills and Experience:

- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- 1-2 years of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- Active Directory, Exchange, Office 365, VPN, network-shared printers and drives experiences.
- The resource will adjust its schedule based on the account needs.
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Nice to have Technical Proficiencies:

- Cisco CCNA Modules.
- Microsoft MTA.

About Auxis:


  • SD Analyst Level I

    hace 4 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

  • Retail Analyst Level I

    hace 4 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

  • Incident Analyst

    hace 1 mes


    Barranquilla, Colombia Cognizant Technology Solutions A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.   We are currently looking for...

  • Jr Retail Analyst Level 1

    hace 4 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

  • Pricing Analyst

    hace 4 semanas


    Barranquilla, Colombia HUBTEK A tiempo completo

    **Pricing Analyst** **M - F 7:00 AM - 4:00 PM** **(C1 English Level)** - Field daily quote requests from customers interested in growing or working with the company that may come from Sales, Operations, the Customer Success team, or directly from customers. - Act as an extension for the Sales team and Customer Success department to make sure that quote...

  • Data Analyst

    hace 4 semanas


    Barranquilla, Colombia Solvo Global A tiempo completo

    **Position**:Data Analyst **City**:Barranquilla **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence,...

  • Incident Analyst

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Cognizant Technology Solutions A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...


  • Barranquilla, Colombia Solvo Global SAS A tiempo completo

    At Solvo Global we are looking for an App Support Analyst to join our team! **Responsibilities**: **Skills**:2-5 years of customer support experience required. Knowledge of US payroll practices preferred. Strong knowledge of HRIS systems including payroll, benefits, and human resources Knowledge of payroll and payroll accounting operations Excellent...

  • Incident Analyst

    hace 3 semanas


    Barranquilla, Colombia Cognizant A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...

  • Comission Analyst

    hace 4 días


    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    At Solvo Global we are looking for a Comissions Analyst to join our team! Responsabilities: - Become proficient in multiple commission management systems utilized by the company including entering commission data, updating status of existing policies and reviewing reports. - Provide daily support and communication to the team to ensure deadlines are met in...

  • Technology & Qc Analyst

    hace 4 semanas


    Barranquilla, Colombia UPL ltd A tiempo completo

    **Technology & QC Analyst**: - Job Id: 6850- City: Barranquilla, Atlantico, Colombia- Department: TECHNOLOGY- Function: SCM- Employee Type: Temporary Full Time- Seniority Level: Not Applicable- Description: ***: **ANALISTA DE TECNOLOGIA, QA & PSM**: **Propósito del Cargo**: Ejecutar y desarrollar actividades administrativas y operativas en el soporte de...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Jr Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Jr Service Desk Analyst

    hace 3 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...

  • HRis Support Analyst

    hace 4 semanas


    Barranquilla, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Barranquilla (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved...

  • Sr Business Analyst

    hace 4 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: As a part of the solution development team, you will be responsible for translating the functional requirements into the architecture for the solution. Your process involves selecting the most appropriate technologies and options based on the requirements. You will ensure the solution architecture aligns with enterprise architecture roadmaps...

  • Technology & Qc Analyst

    hace 4 semanas


    Barranquilla, Colombia UPL NA Inc. A tiempo completo

    Job Id: 6850- City: Barranquilla, Atlantico, Colombia- Department: TECHNOLOGY- Function: SCM- Employee Type: Temporary Full Time- Seniority Level: Not ApplicableDescription: ***: **ANALISTA DE TECNOLOGIA, QA & PSM**: **Propósito del Cargo**: Ejecutar y desarrollar actividades administrativas y operativas en el soporte de las diferentes funciones de la...

  • Marketing Coordinator

    hace 1 semana


    Barranquilla, Colombia Hilton A tiempo completo

    Marketing Coordinator A Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness. **What will I be doing?** As Marketing Coordinator, you will work with the Director of Business Development or Marketing Manager to assist in the...


  • Barranquilla, Colombia Bayer A tiempo completo

    **Head of Site Logistics Barranquilla** When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you...