Client Engineering

**Introduction**
IBM Client Engineering Designers take a human centered perspective in value engineering. They understand the human needs behind a clients challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross
- and up-sell opportunities. Designers are responsible to translate client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.

**Your Role and Responsibilities**
- Understanding of IBM Enterprise Design Thinking and how to use it to drive towards user centric solutions of complex technical problems
- Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user, business and technical needs
- Skilled in UX design as applied to a variety of problems in domains such as Data, AI, Security and Business Automation
- Highly skilled in UX research and design best practices; excellent written communication and storytelling skills
- Understanding how Hybrid Cloud and AI technologies can bring value to our clients and their users
- Ability to translate complex business problems into a valuable and desired solution
- Demonstrates a growth mindset and continuous learning; stays current on IBM strategy and products
- Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
- Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
- Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology

**Required Technical and Professional Expertise**
- 3 years of experience as a Designer
- Mastery of UX and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.
- Facilitation & Design Thinking
- Excellent written communication and storytelling skills
- Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
- Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
- Experience and knowledge of design tools
- Understand of AGILE, LEAN, design methodologies
- Knowledge of how to use workshop techniques to align diverse stakeholders around a business centric outcome
- Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients

**Preferred Technical and Professional Expertise**
As above

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress,