Teamcenter Administrator

**Requisition ID**:90480

**Job Category**:Information Technology

**Location**:Medellin, Antioquia, Colombia

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated TeamCenter Support Specialist to join the IT group in South America.
- Triage incoming incidents
- Provide level 1 and level 2 support to incident
- Resolve routine incidents
- Communicate with post level 2 support to resolve non-routine incidents
- Maintain supporting incident records, and knowledge base articles
- Track incidents until resolved
- Interact with vendors as required
- Support global audience
- Maintain DevOps tracker for any requirement or existing bug fixes
- Administer and coordinate Teamcenter related activities in all environments, Development, QA & Production
- Mentor and provide training to end users on correct business processes

**You bring to the role**:

- Outstanding written and oral communication skills with both technical, and non-technical staff
- The ability to work, and interact effectively with a distributed team
- Strong Troubleshooting skills
- Strong organization, and multi-tasking abilities required
- Experience in a support role
- Previous experience with Teamcenter System Administration
- Experience with installing, configuring, troubleshooting, maintaining and upgrading software
- Experience with using a variety of scripting tools and languages to automate routine tasks
- Basic understanding of Microsoft Office, and Microsoft Windows

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.