B2c Coordinator

**B2C Coordinator**

**TASKS AND RESPONSIBILITIES**
- Deliver all the O2C operative needs meeting the area and business targets, focusing on deliver the efficiency and service expected by the customers.
- Provide operational support to the local O2C Customer Financial Operations process and act as first point of contact between local organization and the Operation Provider for issues and/or other topics and if necessary, communicate to global and regional stakeholders for all the Bill to Cash Topics.
- Deliver DSO, disputes, and Overdue targets with the support of commercial and the operation provider.
- Partner with the operation provider to continuously develop functional competencies or to exceed customer expectations. Manage escalations and exceptions where policies cannot be applied, including but not limited to blocked orders, collateral, payment plans, cash allocation, legal cases and write offs.
- Review and monitor credit risk assessment and credit limit proposals from service delivery network in line with authorization limit.
- Collaborate with local and global stakeholders to develop functional policies and proactively train the provider to operationalize procedures and partner with them to continuously develop functional competencies and ensure the right delivery of the operation.
- Ensure the right implementation and deployment of Credit Policies in the region according to global standards.
- Continuously recommend and implement process and technology improvements in collaboration with global process owners and provider to drive efficiency and quality.
- Define and monitor adherence to global processes and process guidelines together with the O2B in line with legal, functional leadership, business, and O2C requirements as well as customer and market insights gained. Ensuring full participation and contribution the establishment and running of a B2C community for the purpose of sharing best practices, sharing insights on the respective markets and customer needs. Key community members include divisions (Marketing & Sales), O2C peers, IT, Product Supply, Finance, and the Service Delivery Network.

**WHO YOU ARE**
- University professional degree in Industrial Engineering, Accountant, Business Administration or equivalent is required. MBA or Project Management Post-graduate studies are preferred.
- At least 5 years of experience in O2C, Credit Management, Account Receivable, Finance.
- Advance English level is required.
- Reporting Skills are required with Excel and SAP.
- Customer Service and Supply chain knowledge preferred of Logistics, Supply Chain, Distribution.
- Deep understanding of end-to-end order-to-cash operations with particular focus on credit management, collection & dispute management and accounts receivable.
- Hands-on knowledge of Credit Management (organization, processes, systems, and data) and linkages into Dispute Management, Collection Management and AR-Management.
- Experience in handling international network model and influence cross-functional teams.
- Project Management is desirable.
- Mature business ethics and deep understanding of applicable regulatory requirements.
- Ability to build a strong network within the local country and within the global community.
- Strong stakeholder management capabilities.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.

**Application Period**:

- 10/09/2023 - 10/23/2023**Reference Code**:

- 802498**Division**:

- Consumer Health**Location**:

- Colombia : Cundinamarca : Bogota**Functional Area**:

- Supply Chain Management**Work Time**:

- Full Time**Employment Type**:

- Regular**Contact Us**

**Address**

**E-Mail**
- Bogotá, Colombia