Associate Manager

Company Description

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Job Description**:
Managers in this role get to:

- Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

**Qualifications**:

- 6 months in current role and without any disciplinary action.
- English proficiency B2 or above.
- TMU Essential completed is a must.
- Customer service experience.
- Availability to work full time on-site.
- Have strong analytical skills.
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
- High QA standards.
- Desirable: experience in leadership positions.
- Be able to work in MS Office - Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.