Collections Specialist
hace 2 semanas
**Requisition Number**: AMER28162
**Employment Type**: Full-time
**Location**: Bogota
**Job Summary**: Cash Applications Specialist is responsible for processing payments for the department. This position will also be responsible for being able to see trends in payments, identifying patterns and contacting and escalate with collection team. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders
**Principal Duties and Responsibilities**: - Cash Applications and Remittance Receipt:
- Receive Payment
- Perform Automatic Cash Application
- Perform Manual Review to Match Unapplied Funds
- Request Remittance Advice from Customer
- Provide Remittance Advice
- Receive Remittance Advice and Store Appropriately
- Perform Cash Research for Unapplied Funds
- Validate Total Cash Applied
- Cash Research and Resolution of Unapplied Funds:
- Receive Request for Cash Research
- Investigate Cash Application
- Reach out to Customer to Identify Invoice and Request Additional Information
- Receive Customer Response to Cash Research and Resolve
- Notify Requestor and Close Request for Cash Research
- Oversee Reconcile Bank to Cash perform by RTR Team:
- Receive Daily Cash Receipt Reconciliations
- Perform Daily Deposit Reconciliations
- Check if Differences Exist
- Resolve Differences
- Store Bank Statements and Receipts Appropriately
- Invoice Adjustments (Write-Offs, Rounding Adjustments or Cash Movement Between Accounts):
- Receive Invoice Adjustment Request (Write-Off, Rounding Adjustments or Cash Movement)
- Check if the Request is for a Write-Off / Rounding Adjustment
- Check if Appropriate Approval is Included with Write-Off / Adjustment List
- Contact Appropriate Finance Manager(s) and Request Adjustment Approval and / or Additional Details
- Check if GL Account(s) & Cost Centers are Confirmed
- Complete Write-Off Against GL Account / Cost Center
- Notify Requestor & Approver that Invoice Adjustment is Complete
- Perform Refund Processing (Credit Balances)
- Work towards established goals and meet metrics
- Provide cross-team and back-up support - Ensure adherence to Finance and Compliance policies Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.
**Expected Areas of Competence**: - Excellent Customer Service skills
- Excellent Communication skills (oral and written)
- Excellent interpersonal and rapport-building skills, strong team-player
- Positive attitude, proactive and flexible.
- Good organization skills and problem solving skills.
- Good analytical skills
- Ability to follow instructions and procedures and work towards set goals
- Ability to work under pressure and deal with competing priorities Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required
**Education/Experience Requirements**: Professional degree on Finance or equivalent.
**Travel Requirements**: 5%
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