Telecommunications Assistant

This position is located within the Field Technology Section in the United Nations Verification Mission in Colombia. The incumbent will be based in Bogota and report to FTS Chief Service Management.

**Responsibilities**:
Within limits of delegated authority, the Telecommunication Assistant will be responsible for the following duties:
Billing:

- Supervises the Telephone Billing Team based on the guidelines defined in the SOP for the Field Technology Section.
- Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and Information Circulars.
- Prepares recurring reports on telephone accounts, compiles cost estimates and projected budget requirements as well as assisting in the preparation of budget and audit reports.
- Assesses and evaluates the costs of all services received, and provides reports as required on trend of costs and variations in the billing of all services being utilized.
- Overseers the Telephone Provider service’s performances.
- Oversees and provides detailed work direction to junior staff within the unit.

Assets
- Supervises the operations and activities of the telephone Billing assets management that comprises of the Regional Stores Supervisor Cell, Inventory Cell, Warehouse Cell, Expendable Database Cell and the Property Control Cell.
- Oversees and provides work direction to junior staff within the Team.
- Has Responsibility for the management of Telephone Billing assets and associated equipment, expendable items and spare parts assigned to FTS and for the movement of equipment throughout the Mission area; Oversees physical inventory checks as per mission policy.

Communications Centre Support
- Mainly oversees and provides work direction to junior staff within the Telephone Billing Team.
- Develops, revises, and updates the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists.
- Oversees the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner.
- Observes and monitors the reliability of the communications equipment facilities; identifies any system malfunctions that might affect the efficiency and effectiveness of communications center and escalates to appropriate technical staff.
- Oversees the maintenance of a proper filing system of all outgoing and incoming daily correspondences; Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre.

Operations Support
- Assists with the coordination of ICT services for the Mission's senior management and administration offices.
- Assists in the preparation of budget performance submissions; prepares various standard financial reports and statistical tables; Provides details and input on the preliminary reviews of relevant expenditures and compares same with approved budget.
- Assists with the review of requisitions for goods and services to ensure (a) correct objects of expenditure have been charged and (b) availability of funds.
- Assists with the coordination of other administrative duties, such as: the administration of the section/unit's travel programme; monitoring accounts and payment to vendors and individual contractors for services; physical space planning; and coordinating administrative arrangements for seminars, conferences, and meetings.
- Provides guidance, training, and supervision to junior staff in the area of administration within the section/unit/Team.

Other Duties and Responsibilities:

- Ensures that all required spare parts and supplies are in place.
- Coordinates the scheduled and preventative and corrective maintenance on ICT equipment.
- Coordinates with the asset management unit for proper inventory records.
- Organises the R&I of new equipment.
- Assists in formulating training curriculum and of in-house training programs for staff and others within the unit/team.
- Manage the stock of all Cellular devices, SIM cards, Dongles, Pep waves, 4G Routers, and satellite purchased for the Mission.
- Manage contracts and interact with the local telephone service providers as well as serve as focal point between the Mission and New York stakeholders.
- Performs other related duties as required.

Competencies

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their t