Technical Director

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

**As an award-winning partner of enterprise-class platforms**: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

THE ROLE

The Technology Director role is critical to the overall success of Globant’s Commerce Studio growth strategy, responsible for the deal solutioning and execution of projects within their assigned territory; The Technical Director has a mix of Business, Commercial & Technology expertise, that consults with clients to understand their business challenges in online Commerce, and guides them to possible solutions that we can implement to solve the problem statement, and then ultimately driving the delivery of the solution post sale.

The Technology Director is part of what is known as the Client POD, working closely with the Delivery Director (operations) and Client Partner (sales). Because of the nature of its responsibilities, the position requires strong interaction with clients and stakeholders, bringing business facing capabilities and overall account farming/hunting important for the role.

The Technology Director leads and builds a team of Technology Manager’s to support the clients and prospects in their portfolio, creating a high performance team with a culture founded on the Globant values.

1. Deal & Commercial Management

Coordinate briefing with the Sales lead to understand the deal opportunity.
Allocate the appropriate resource required to work on the deal.
Review and manage the Jira Solution Consulting board to effectively manage workload.
Create Solution Consulting plan with all of steps required to move to a decision
Creation of Solution Consulting Strategy as a response back to the customer
RFP documentation review and management.
Lead, direct and coordinate the team to deliver all the relevant deliverables for the deal
Lead, direct and coordinate the team to shape solution options.
Review and interrogate estimates and project plans created by the team
Creation of project plans* (If the person has a project management background)
Create a team profile in relation to the estimates and project plan.
Devise commercial options to present to the customer with relevant internal approvals..
Shape the narrative and story to play back to the customer.
Create the presentation/proposal to share with the customer.
Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
Responsible for writing the solution contained in the SOW document, working closely with the Sales Director who is ultimately accountable.
Responsible for detailing out the solution as part of the Sales to Delivery handover.
Partake in retrospectives and ensure learnings and documented and will inform future deals.

2. Commerce Solution Advisor

Interact with the customer and undertake research to understand the customer pain points and challenges.
Input information into the central repository so anyone who touches the account understands the background.
Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
Keep up to date with the commerce landscape and key technologies including but not limited to Adobe, Salesforce, Commerce Tools, SAP Hybris, Shopify, VTEX
Evaluate which technologies may be most appropriate to present/share with the customer.
Keep on top of industry trends and topics.
Provide thought leadership for customer and prospect presentations
Provide Commerce Strategy that demonstrates experience improvements, business growth and technology innovation.

3. Team Management

Lead, direct and mentor a team of Solution Consultants.
Provide constructive feedback for team and individual growth
Review and approve proposals before they are presented or sent to prospects / customers
Create and continually evolve tools and processes for the team
THE CANDIDATE
Project Management, Sales, or Technical qualifications are advantageous
Salesforce Commerce Cloud & Adobe Commerce Cloud accreditations will be looked on favourably.

Hard/Technical Skills

Highly organised
Business Strategy
Commerce Strategy
High Level understanding of the commerce platforms available in the market
Good understanding of commerce ecosystem
High level understanding of software development and its different components
High level understanding of solution architecture

Soft Skills

Emotional intelligence
Strong written an