IT Help Desk Technician

hace 2 semanas


Colombia IDARA Servicios A tiempo completo

**Descripción**:
El objetivo es crear valor para nuestros clientes internos que ayudarán a promover los esfuerzos comerciales continuos de nuestra empresa.

Las responsabilidades de los especialistas de la mesa de ayuda de TI incluyen:

- Servir como el primer punto de contacto para los usuarios que buscan asistencia técnica
- Realizar la solución de problemas a distancia a través de técnicas de diagnóstico y preguntas pertinentes
- Determinar la mejor solución según el problema y los detalles proporcionados por los usuarios
- Guíe al usuario a través del proceso de resolución de problemas
- Dirija los problemas no resueltos al siguiente nível de personal de soporte, incluidas las derivaciones a proveedores externos.
- Seguimiento con proveedores externos sobre el estado de los tickets abiertos
- Proporcionar información precisa sobre productos o servicios de TI
- Registrar eventos y problemas y su resolución en la aplicación de mesa de ayuda
- Seguimiento y actualización del usuario con estado e información sobre tareas pendientes
- Transmitir cualquier comentario o sugerencia de los usuarios al equipo interno correspondiente
- Identificar y sugerir posibles mejoras en los procedimientos, incluso cuando un usuario requiere capacitación adicional

**Requisitos**:
Preferiblemente 3+ años de experiência trabajando en un rol de Help Desk.

Conocimiento basico en:

- Active Directory
- Windows
- Azure Virtual Desktop
- Bases de Datos (SQL Server, Sybase Anywhere, otros)
- Manejo de Help Desk
- Conocimiento de Redes


  • Mesa de Ayuda IT Ssr

    hace 7 días


    Colombia Yel Solutions A tiempo completo

    Service Desk Specialist Semi Senior Desde Yel Solutions nos encontramos en búsqueda de especialistas en Mesa de Ayuda IT Ssr / Help Desk IT Ssr Sólida experiência en telefonía movil y fija Funciones del puesto: - Primer nível de ayuda ante inconvenientes individuales y masivos de problemas de provisioning en servicios direccionados desde...

  • Help Desk L1

    hace 4 semanas


    Colombia amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Bogota. Tu experiência, conocimiento y compromiso nos ayudarán a enfrentar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Help Desk L1. **Sus principales...

  • Help Desk Analyst Level I

    hace 4 semanas


    Colombia Steward Health Care A tiempo completo

    We are on the lookout for a motivated individual to join our team as a Help Desk Analyst Level I. If you have problem-solving skills, a strong commitment to help others with software and hardware concerns, and a desire to learn, this offer is for you! **Responsibilities** - Technical support via phone calls to members of a network of hospitals in the...


  • Colombia Polo Staffing A tiempo completo

    This is a rewarding, hands-on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office...

  • IT Support Specialist

    hace 4 días


    Colombia Grupo Noa INC A tiempo completo

    **Responsibilities** - Plan, organize, control, and evaluate IT and electronic data operations. - Ensure the security of data, network access and backup systems - Act in alignment with user needs and system functionality to contribute to organizational policy - Identify problematic areas and implement strategic solutions in time - Audit systems and assess...

  • Analista de Soporte

    hace 4 semanas


    Colombia SoftwareONE A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Welcome to SoftwareONE InterGrupo, a world of possibilities where you will be able to connect and transform, to enhance your personal and professional experience. We want to be through you so that you can be through us. We have a _People Centric_ culture, passionate and that lives our values in a...


  • Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **MOBILE SUPPORT TECHNICIAN SUPPLY**: ES Full Time Logistics **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race,...

  • Maintenance Technician

    hace 4 días


    Colombia KIWI CAMPUS S.A.S. A tiempo completo

    **Job Description**: At Kiwibot we are building the most reliable, friendly, and efficient robot platform that allows every person or business to offer and receive an affordable and safe delivery service. We are the leading robotic platform with traction of more than 150,000 successful deliveries in multiple locations in the USA. We are on our way to be a...

  • Uts Field Engineer 4

    hace 4 semanas


    Colombia Unisys A tiempo completo

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Technician

    hace 4 días


    Colombia Essity A tiempo completo

    Job Advertisement **Técnico **de Mantenimiento**: **Acerca del Rol**: Garantizar el correcto funcionamiento mecánico y electrico de las máquinas de la planta con el fin de dar cumplimiento a la continuidad de la cadena de producción y ciclo de vida de los activos. **Qué harás**: - Responsable de las actividades de mantenimiento definidas en...

  • Analista de Sistemas

    hace 4 semanas


    Colombia Telemercado SRL A tiempo completo

    Telemercado es una empresa con más de 20 años, especializada en la prestación de soluciones BPO, a grandes compañías con alto volumen de transacciones con el cliente. Actualmente buscamos personas con al menos 1 (un) año con conocimientos y experiência en reparación de PC, instalación de software y mantenimiento básico de pc...


  • Colombia AECOM A tiempo completo

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • IT Analyst

    hace 4 semanas


    Colombia Sanje A tiempo completo

    With more than 5000 BIM Projects completed successfully and +350 BIM experts on staff ENG has become one of the top BIM services providers in the United States. Our goal is to help Architects, Engineers, Contractors as well as Owners to design, build and operate better projects more efficiently. We achieve it through our true BIM lifecycle experience. We...

  • IT Management Consultant

    hace 4 semanas


    Colombia Kyndryl Colombia SAS A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **MOBILE SUPPORT TECHNICIAN PCA (ENGAGEMENT) (TEMPORARY POSITION)**: ES Full Time Operations **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without...

  • IT Recruiter

    hace 4 semanas


    Colombia, Huila ttg Talent Solutions A tiempo completo

    **IT Recruiter / Account Manager** **Type of contract: Contractor** **Salary: $9 - $10 USD Hourly** **REMOTE** **Summary** Our client is a private-labeled, mobile-first, staffing platform as a service, built to empower the next generation of great staffing companies. We level the playing field for small & medium-sized staffing businesses by giving them...


  • Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **MEDICAL STOCK MANAGEMENT MOBILE SUPPORT TECHNICIAN**: ES Full Time Logistics **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which aids populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race,...


  • Colombia Kualty A tiempo completo

    **What were looking for** We are looking Service Engineer with 8-9+ years of experience in IT Services and IT security. - Must be a technical advisor and strategic to clients which should help them to adopt CISCO products and solutions faster and achieve better business results - Should be able to provide adoption services, implementation advising and...


  • Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **MOBILE SUPPORT TECHNICIAN - BEHAVIOUR INVESTIGATOR OFFICER**: ES Full Time General Direction **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without...

  • Head of Field Ict

    hace 4 semanas


    Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **HEAD OF FIELD ICT (BASED IN ANY OCBA HUB)**: ES Full Time Projects & IT **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective...