Customer Service for Vacation Rental Guests

hace 5 días

Bello, Colombia Fist Bump A tiempo completo

Do you like being helpful and making customers smile? If your answer is “YES” then this might be the right job for you. We’re hiring customer service and operations professionals to join our hospitality business.

**About Us**

Fist Bump acquires, renovates, and manages rental properties in Austin, TX. We do short-term vacation rentals (e.g. Airbnb, VRBO), medium-term corporate housing, and traditional long-term leases.
- We care about our culture_. Everyone on our team is honest, hardworking, and easy to get along with.We keep work simple: show up, get it done, and try to be a little bit better than we were yesterday.
- We care about our team_. We believe that work-life balance is incredibly important and will work with you to find a schedule and workload that meets your needs.
- We want you to grow_. We pay competitive wages, provide opportunities for professional development, and subsidize or pay for training programs.

**About the Role**

It’s your job to make customers happy and help keep the business running smoothly.
- Half of your time will be spent on customer success._
- Half of your time will be spent on general business support._

You’ll help schedule our cleaning and maintenance crews, market our properties online, complete research projects as needed, and generally support business operations.

Examples of your responsibilities include:

- Reading and responding to guest inquiries in a timely manner.
- Handing reservation modifications and rate negotiations.
- Resolving guest issues in coordination with our cleaning and maintenance crews.
- Managing our cleaning and maintenance schedules.

**Job Requirements**
- You have a B2 or better English level in reading, writing, and speaking.
- You have a stable internet connection and a quiet work environment suitable for VoIP conversations.
- Your computer works well and you are very comfortable using it for business purposes.
- We prefer that you have a smart phone running Android or iOS, but that’s not required.
- We prefer if you’ve had customer service or hospitality experience, but that’s not required.

**About You**
- You have a deep commitment to wowing guests and contributing to a team. You will be working guests and should always have a smile-first attitude.
- You are a humble, genuine, and kind person who listens to feedback and wants to do better.
- You are motivated and independent, but can also follow instructions and pay attention to the details.

**Things to Consider**

Not every job is a good fit for every person. Here are some things to consider about this role:

- We’re a small team and you’ll be working remote. You’ll always find support when you need it, but we expect you to work well independently and be able to figure things out.
- Every once in a while you’re going to be dealing with a guest who is frustrated and unhappy. You need to stay kind even when they aren’t and not let their bad mood get to you.
- You’re going to be asked to do work that’s outside this job description. We can’t predict what problems will come up and count on every team member to work together to help solve them.
- We’re going to ask you to learn and try new things. You have to be comfortable with trial and error, and be resilient to mistakes and temporary failure. We’re OK with rolling with the punches; you should be too.

**Logistics**

We’re hiring multiple people for this position because we need coverage from 9a to 10p, US Central Time, every day of the week.
- We're open to part-time and full-time work.
- We can create flexible shifts that work for your schedule.

**Application Process**

Fit matters a lot for us. I want to be sure this role is meaningful and fulfilling for you, value-adding for the business, and fun for everybody. These are the steps in our mutual interview:

- Complete the brief English language assessment (~15 min)
- Have a video call with one of our team members

—

**Atención al cliente para huéspedes de alquileres vacacionales**

¿Te gusta ayudar y hacer sonreír a los clientes? Si su respuesta es "SÍ", entonces este podría ser el trabajo adecuado para usted. Estamos contratando profesionales de servicio al cliente y operaciones para que se unan a nuestro negocio de hospitalidad.

**Sobre nosotros**

Fist Bump Acquires, renovamos y administramos propiedades de alquiler en Austin, TX. Hacemos alquileres de vacaciones a corto plazo ( por ejemplo, Airbnb, VRBO), viviendas corporativas a mediano plazo y arrendamientos tradicionales a largo plazo.

Nos preocupamos por nuestra cultura. Todos en nuestro equipo son honestos, trabajadores y fáciles de tratar.Mantenemos el trabajo simple: presentarse, hacerlo y tratar de ser un poco mejores de lo que éramos ayer.

Nos preocupamos por nuestro equipo. Creemos que el equilibrio entre el trabajo y la vida es increíblemente importante y trabajaremos con usted para encontrar un horario y una carga de trabajo que satisfaga sus necesidades.

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