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Travel Support Agent

hace 1 mes


Colombia Ongresso Colombia A tiempo completo

**Responsibilities**:

- Provide customer service in English
- Address customer inquiries promptly following their purchase of an airline ticket.
- Uphold a consistently positive, empathetic, and professional demeanor when interacting with customers.
- Utilize chat as the primary communication channel with customers, with phone support available when necessary.
- Investigate customer bookings to determine feasibility, explaining outcomes clearly and compassionately.
- Demonstrate creativity in identifying alternative solutions for customers.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.

**Qualifications**
- Must live in **Medellín**:

- Must have previous experience in customer service.
- Fluent spoken and written English (C1 level).
- Flexibility in working hours.
- Excellent critical thinking and problem-solving skills.
- GDS experience (preferably with Amadeus) is a plus

**What we offer**:

- Competitive compensation and benefits
- Indefinite term Contract
- Career Growth Opportunities

Tipo de puesto: Tiempo completo

Salario: $4.000.000 - $5.500.000 al mes

Experiência:

- Customer Service: 3 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)