Shared Services Associate

hace 2 semanas

Bogota, Colombia Velocity Global A tiempo completo

***

We are currently looking to hire a Shared Services Associate to join our growing Global Delivery Center team. This team is a shared services division of Velocity Global, which provides 24/5 global support to different functional teams on their admin-heavy & business-essential activities.

**RESPONSIBILITIES**
- Provide high-quality service support to our global offices in collaboration with the Client Experience, Employee Experience, Payroll, Finance, IT, International Velocity Global teams, and local service providers across the globe.
- Work on ad-hoc & recurring projects and complete the projects on time and on budget.
- Monitor tickets in our ticketing system and dispatch them effectively to the appropriate teams.
- Perform operational tasks including contract drafting, creation of payroll requests, creation of expense policies, background checks, enrollment of benefits, maintenance and audit of employee profiles, etc.
- Efficient coordination and prioritization of activities to ensure adherence to Service Level Agreements.
- Ensure service delivery according to OLAs and maintain a high quality of service.
- Ensure all projects and tasks are tracked in the internal ticket management system.
- Work closely with stakeholders and develop good relationships across different functional teams.
- Ensure high levels of data accuracy and data integrity throughout systems.
- Continuous improvement of our service delivery model with improved documentation and process improvements.
- Flexibility to work in rotational shifts, starting early in the day or finishing late in the evening.

**Q**UALIFICATIONS**

***

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- BSc/BA in Business Administration / Human Resources or equivalent certification
- 2+ years of experience in International Shared Service Centers or equivalent providing operational support and work experience in cross-functional projects
- Should have experience in working across different times zones, preferably in a 24/5 setup
- Experienced in working with different ticket management systems
- Business proficiency in the English language required
- Advanced Excel skills, preferably in VBA Macros / Complex formulas would be an added advantage
- Research-oriented, exceptional organizational skills and attention to detail with the ability to quickly assimilate information
- Excellent presentation, verbal and written communication and listening skills
- Strong consultative customer service and project management style
- Technology-literate, including Microsoft Office and Google suite
- Drive a strong work ethic and a passion for creating an unparalleled customer experiences...it should be in your bones
- Self-motivated with the ability to work in a fast-moving environment.

**OUR VALUES**
- **Velocity**: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
- **Integrity**: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
- **Be Bold**: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
- **Empowerment**:Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
- **Service**: Supporting our customers, colleagues, and ourselves with respect and empathy.

**WHAT WE DO**

Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform enables the world's leading companies to identify, hire, and pay the best talent in over 185+ countries and all 50 United States. More than 1,000 brands rely on our Global Work Platform to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.

**WHO WE ARE AS A TEAM**

We are a team of passionate, creative, empathetic, and innovative "owner-employees" committed to building the world's #1 cloud-based, next-gen Global Work Platform.

If you wake up compelled to innovate, collaborate and laugh, you should apply

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