Ai Coordinator

Job Purpose:
AI Coordinator coordinates technical, quality assurance and task level aspects of data service delivery. They operate within all tooling platforms required to deliver the services and coordinate third party data service workers (raters) to ensure high quality and on-time delivery.

**About Enterprise Services**

The Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.

Job Overview:
**Key Responsibilities**
- Quickly building up detailed knowledge about each data service task assigned to the coordinator.
- Cooperation with Quality on creating/editing data service task specific guidelines.
- E2E communication management with all raters for a given portfolio.
- Coordinating raters across all the assigned tasks (can be more than one task).
- Intra-day task status monitoring across all assigned tasks (usually multiple tasks)
- Handling all exceptions and issues that would prevent successful task completion, e.g. troubleshooting technical issues, follow up with in-active, low performing, un-responsive raters.
- Internal reporting to all production stakeholders about task status, issues, exceptions, etc., via dashboards, pivot tables, creating data views, data export and data manipulation, etc.
- Proactive cooperation with Quality around QA: coordination of external QA’ers, doing hands-on QA, reporting low performing raters, replacing low performing raters, etc.
- Participation in the implementation of new tools, their testing and evaluation, cooperating with teams that create, update, or develop new data service solutions, platforms, and tools.

**Skills & Experience**
- At least high school degree.
- Specialization in IT, computers. At least some interest in data structures and data handling.
- Great command of written communication in English with raters worldwide is necessary.

Life at RWS:
At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

**RWS Values**

Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as
**One RWS**.

For further information, please visit:
**RWS**

**RWS embraces DEI**
***and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

**Recruitment Agencies**:RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume wi