Expert - Crt

hace 2 semanas

Bogota, Colombia DHL A tiempo completo

**Title**: Specialist CRT

**Location**: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

**Key Responsibilities***:

- Analyze and process instruction/requirements of the E2E import and export operations.
- Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
- Give support on track & trace activities and performance reporting for Customer Care program US based on several accounts.
- Add value to our customers through continuous improvement initiatives.
- Cross-training within the team

**Skills / Requirements***:

- Students/professionals in industrial engineering, international business, or related fields.
- Minimum of 1 year in Logistics.
- Good communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects

**Relevant information***:

- Salary: $ 2.060.000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($144.200 min
- $267.800 max)
- Food Allowance: $95.564

  • Expert Crt

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    **Title**:Expert CRT **Location**:GSC BOG **Key Responsibilities**: - General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. - Responsible for providing support to the assigned account. - Review and ensure the achievement of specific client KPIs and service agreements. - Provide...