Continous Improvement Analyst

hace 2 semanas


Bogota, Colombia Tiendamia A tiempo completo

En Tiendamia estamos revolucionando el e-commerce Cross Border, cumpliendo día a día el sueño de miles de clientes

Si eres estudiante universitario de los últimos años o recién graduado y tienes conocimiento y experiência en Análisis de Datos y ganas de aportar tu pasión, nuevas ideas y contribuir en la próxima etapa de crecimiento de la empresa, puedes sumarte a nuestro gran equipo, como **Continous Improvement Analyst**, en el área de Customer Experience.

**Mision**:
Identificar a través del análisis de datos insigths de la experiência del cliente, que permitan generar acciones de mejora continua para poder diseñar o rediseñar procesos e interacciones completas.

**Responsabilidades**:

- Analizar y reportar principales insights del cliente.
- Proponer nuevos procesos que mejoren la experiência del cliente.
- Detectar oportunidades de mejora en base a los análisis.
- Asistir en la mejora de las herramientas de medición.
- Liderar el desarrollo de proyectos e iniciativas estratégicas.
- Brindar soporte con la herramienta de CRM.
- Mapear la experiência actual (As Is) y diseñar cómo debería ser (To Be).
- Mejorar los procesos actuales logrando mayor eficiencia.

**Calificaciones requeridas**:

- 1-2 años de experiência en Análisis de Datos.
- Conocimiento de SQL, Excel, Tableu.
- Experiência liderando proyectos end to end.
- Ser estudiante universitario o recién graduado.
- Dominio avanzado de Inglés.

**Se valorará**:

- Manejo de Portugués.
- Experiência en Atención al Cliente.
- Conocimiento en metodología agiles.


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