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IT Service Management Analyst
hace 1 mes
Únete a nuestro equipo como ITSM Analyst
Estamos en busca de un apasionado analista de ITSM para unirse a nuestro equipo en Medellín.
**Ubicación**: Medellín, sede Murano Calle 40Sur #41-44.
**Horario**: Lunes a Viernes de 8:00 AM a 5:00 PM - Fines de semana libres.
**Modalidad**: Híbrida.
Como parte integral de nuestro equipo, tendrás la oportunidad de trabajar en un entorno dinámico y colaborativo, donde tus habilidades y conocimientos serán valorados y recompensados.
**Responsabilidades**
- Colaborar con el equipo de IT para implementar y mantener procesos eficientes de gestión de servicios de TI.
- Gestionar y administrar la plataforma de Jira para garantizar la optimización de los flujos de trabajo y la resolución eficiente de problemas.
- Proporcionar soporte técnico y resolver incidentes relacionados con ITSM de manera oportuna y efectiva.
- Analizar datos y métricas para identificar áreas de mejora y proponer soluciones innovadoras.
- Participar en proyectos de mejora continua para optimizar la entrega de servicios de TI.
**Requisitos**
- Experiência **mínima de 2 años trabajando con Jira.**:
- Un nível de **inglés avanzado (B2+)** es INDISPENSABLE.
- Conocimiento de prácticas de **gestión de servicios de TI.**:
- Capacidad para trabajar de forma autónoma y en equipo en un entorno dinámico.
- Fuertes habilidades analíticas y capacidad para resolver problemas de manera creativa.
**Beneficios**
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar.
- Remuneración altamente competitiva con pagos quincenales.
- Muchas oportunidades de crecimiento.
- No te pierdas esta gran oportunidad.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- ¿Cuál es tu expectativa salarial mensual en pesos colombianos?
- ¿Estás de acuerdo con trabajar de manera híbrida en Medellín?
- ¿Has trabajado previamente con Solvo?
Experiência:
- Gestión de servicios de TI: 2 años (Obligatorio)
- Jira: 2 años (Obligatorio)
Idioma:
- Inglés Avanzado (B2+) (Obligatorio)
