Senior Service Technical Support Engineer

hace 2 semanas


Bogota, Colombia Vertiv Co. A tiempo completo

**Coordinación de instalación de clientes, control de cargas eléctricas **.
- Revisión de solicitudes de habilitación de nuevos racks y circuitos eléctricos en Service mánager
- Correo
- o el sistema de información que implemente COMCEL.
- Validación de material para los diferentes requerimientos.
- Realización de FAI (Formato Actividades Infraestructura) para anclaje de racks.
- Realización de FAI (Formato Actividades Infraestructura) y GCH (Control de Cambios) instalación de circuitos eléctricos.
- Validación de la OT para retiro de material de bodega
- Solicitud de material a bodega para instalación
- Revisión de instalación y entrega al cliente
- Dar cierre a casos creados para la adecuación de la nueva instalación.
- Actualización de cuadro de cargas con circuitos
- Gestionar y archivar Check list de instalación de circuitos
- Actualizar planos de todo lo instalado y lo nuevo en áreas blancas.
- Verificación de actualización de cuadros de cargas.
- **Coordinación de desinstalaciones**
- Revisión de solicitudes de desinstalación.
- Validación de la OT de desinstalación
- Validación en sitio que el cliente tenga apagados o retirados los equipos del rack de desinstalación
- Realización de FAI (Formato Actividades Infraestructura) y GCH (Control de Cambios) para desinstalación circuito
- Actualización de cuadros de cargas
- Actualización de planos con racks de áreas blancas.
- Documentación de finalización de tarea de desinstalación por correo.
- **Validaciones de carga**
- Revisión de solicitudes de ingreso de equipos.
- Validación del formato de ingreso de equipos
- Realizar validación de capacidad eléctrica y térmica del cliente en cuanto a (Carga por rack -Carga por circuito - Carga por EPB- Carga por STS).
- Documentación de caso.
- **Documentación y Soporte**
- Revisión y depuración de solicitudes realizadas al área.
- Revisión y acompañamiento a cliente en solicitudes eléctricas
- Bitácora de actividades realizadas.
- Solicitudes de ventana para mantenimientos o correcciones en la
- infraestructura hacia los clientes.
- Soportes a inquietudes para la realización de solicitudes de
- requerimientos de los clientes en la parte eléctrica
- Levantamiento de información eléctrica de los racks de los clientes
- Seguimiento y gestión para reparación de fallas en racks
- Revisión, Validación y firma de OT de trabajo.
- Realización de FAI (Formato Actividades Infraestructura) y GCH (Control de Cambios) para las actividades a realizar.
- Realización de check list de instalación de circuitos.
- Validación de material requerido para instalaciones de circuitos eléctricos.
- Soporte de ser necesario a personal de infraestructura de rondas en caso de alguna novedad.
- Validación Factibilidades eléctricas.
- Acompañamiento en Ventanas eléctricas de clientes (traslados -cambios-retiros).
- Realización de métricas de instalaciones.
- Control de cargas en el Datacenter.
- Seguimiento de instalaciones eléctricas nuevas.
- Garantizar materiales para las solicitudes de energizaciones y demás actividades relacionadas con el rol.
- **Informes y documentos para la entrega **.
- Informe mensual de instalaciones de clientes.
- Informe mensual del estado de carga de los EPB´s
- Informe mensual de validación de cargas realizadas

**REQUERIMIENTOS**:

- Profesional Ingeniero Electricista, Electrónico o Electromecánico
- Mínimo con 2 años de experiência en manejo de proyectos de infraestructura, instalaciones eléctricas en baja tensión y operación de centros de Datos.



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