First Line Support Operator

**A **B**it **A**bout **U**s**

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners.

**What **W**e **D**o**
- **Sportstech**

Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- **Video**

Fully automated streaming technology, production and distribution services that help showcase sports to the world.
- **Sportsbook**

Everything a sportsbook operator needs to manager their operation and grow profits - all powered by the finest live sports data available.
- **Media & Engagement**

We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.

**The Role**

The** First Line Support Operator** role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you'll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

**Main **Responsibilities**
- Providing support and actively communicating with clients.
- Solving, escalation and prioritization of issues inside the company and the parent company.
- Actively monitoring specified systems within the company using provided tools.
- Requesting information from other team members or departments.
- Create and maintain a knowledge base for known issues and solutions.
- Completing additional tasks assigned by the line manager.

**Requirements**:

- Good knowledge and experience with Microsoft office, especially Outlook and Excel.
- Strong communication and problem-solving skills.
- Ability to multitask and prioritize tasks.
- Very good written and spoken English.
- Knowledge of different sports.
- Previous client support experience would be considered as a bonus.

**We Offer**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location**.** We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.