Noc Engineer

hace 1 semana

Colombia TESYS Networks A tiempo completo

**General Description**:
The primary focus is to ensure customer communication about their network’s status.

**Primary Job Functions**:
Ø Detect alarms / events on customers’ monitoring tools or company monitoring tools.

Ø Open incidents in incident ticketing systems and report them to the customers within SLAs.

Ø Provide timely follow up about incidents status.

Ø During problem escalations, act as a liaison between customers and Tier 2 support.

**Required Skills**:
Ø Strong written and verbal English **communication **skills, B1.

Ø Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.

Ø Teamwork skills

**Education**:
**Engineering (graduated )**: Networking, Telecommunication, Telematic, Electrical, Electronic or related

**Certification**:Routing, Switching, CCNA (preferred)

**Work Details**:

- Work on Site, Medellin
- Antioquia
- Shift 24x7 364 days
- Contract Direct with US Company
- American Calendar
- English B1 onwards is essential
- Salary: $3,500,000 - $4,000,000 per month

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $3,500,000 - $4,000,000 per month

Ability to Commute:

- Medellín, Antioquia (required)

Ability to Relocate:

- Medellín, Antioquia: Relocate before starting work (required)

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