Quality Analyst

hace 2 meses

Cali, Colombia TaskUS A tiempo completo

**Job Description: Quality Analyst (Chat)**:
The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy
- and/or external systems.

**Responsibilities**:

- Monitor chatbot performance
- Read bot transcript ( chats between consumer and bot) to improve message positioning, workflow improvements
- Provide inputs, and basis audits, for bot enhancements
- Identify and escalate any potential quality issues per the defined process
- Isolate and report defects; verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management

**Technical skills & Qualifications**:

- At least 2 years in college (BS or BA preferred)
- Minimum of 1-year experience as Quality Analyst (Chat) (preferred)
- Experience with Chat process that uses Bots as the first line of service (preferred)
- Basic Excel/google sheets skills
- Problem-solving skills
- Fluent in written and spoken Spanish, preferably Portuguese
- Experience in working on improvement projects
- Experience in e-commerce Customer service
- Able to convey thoughts and observations lucidly through reports and presentations
- Critical thinking and problem-solving mindset
- Great customer service alignment

**About TaskUs**

**TaskUs (NASDAQ: TASK)** provides outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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