Global Automation Servicenow Specialyst

hace 2 semanas


Desde casa, Colombia Teleperformance A tiempo completo

Overview:
We are looking for a qualified ServiceNow Automation Specialist with experience supporting Automation Engine in conjunction with IT Service Management (ITSM) and Customer Service Management (CSM) to join our global digital transformation team.

**Responsibilities**:

- Design, develop and maintain robotic process automation leveraging Automation Engine
- Perform day-to-day support, administration, and maintenance of the ServiceNow platform
- Work closely with regional and global technology team to identify, design, and implement automation to support the business and IT delivery and operations
- Monitor health, usage, and overall compliance with ServiceNow
- Perform installation and testing of ServiceNow updates and new releases
- Develop clear and concise technical and process documentation

Qualifications:

- A degree holder in business or computer science or equivalent experience.
- 2+ years of ServiceNow development focusing on ITSM and/or CSM modules
- Experience with Quebec or higher release of ServiceNow
- Experience with RPA technologies, including ServiceNow Automation Engine and UiPath
- Experience working with Agile Project Teams
- Strong analytical skills with the ability to extensively analyze business processes and workflows
- Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML
- Fluent English is a requirement
- Ability to engage cross-functional teams globally
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- UiPath Certified Advanced RPA Developer
- ITIIL v3 or ITIL v4
- English Level B2/C1


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