Supervisor - Fubotv

**Why Join ContactPoint360?**

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

**Conditions**
- Basic Salary: 3'000.000 COP
- Bonifications: According to OPS
- Schedule: 47h per Week
- Days off: based on ops needs
- Work at home: Not available

**Responsibilities**:

- The supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and Administrative Support.
- Ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company.
- Attend and clarify all the questions and doubts of the agents in a timely manner.
- Identify operational problems and suggest possible improvements.
- Monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary.
- Guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell
- Preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity.
- Work as a team with other supervisors and members of the team in the implementation, planning, and execution of strategies or action plans in the improvement of continuous performance of the campaign in general and the personnel in charge.
- Understand and attend to the client's needs, offering timely solutions and support.
- Organize and coordinate the schedules of the staff in charge.
- Receive and report on all potential customers of sales. Supervise the personnel in charge of the campaign or assigned campaigns.
- Carry out general and individual daily monitoring, weekly, monthly, quarterly, and yearly performance and performance of contractual and internal metrics.
- Comply with all the objectives and goals of the team/personnel in charge of the assigned campaign.
- Preparation and follow-up of prenomina of the personnel to post
- Respond in a timely manner to all calls from the supervisor.
- Development of labor competencies and skills personnel in charge.

**From Maple Leaf to Colombia: Proudly Colombian, Uniquely Canadian.