Senior Servicenow Administrator

Descripción de la oferta
- We are looking for a **ServiceNow Administrator.** This individual will be responsible for the administration, optimization, and continuous improvement of our ServiceNow platform. You will play a key role in ensuring the platform aligns with ITIL best practices, supports efficient service delivery, and meets the evolving needs of our organization.- Responsibilities:
- Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.
- Demonstrate knowledge of CMDB and Asset Management Services, including business services and configuration item relationships.
- Manage sprint releases and code migrations (managing update sets) in ServiceNow.
- Establish Change Advisory Boards and identify standard change management processes.
- Develop and enhance ITIL processes to optimize service delivery.
- Establish platform governance to manage technical demand and ensure platform integrity.

**Day to Day Activities**:

- Assisting with client account creation.
- Configuring RBAC for users.
- Creating and managing user accounts.
- Administering contracts between OpenAir and ServiceNow.
- Updating knowledge base articles.
- Creating and modifying reports and dashboards.
- Handling service requests and improvement requests.
- Collaborating with Client Success Managers on reports.

**Requirements**:

- 3+ years of experience as a **ServiceNow Administrator.**:

- Experience with ServiceNow San Diego version or later.
- Strong understanding of ITIL service management best practices.
- Solid knowledge of CMDB and Asset Management principles
- Proven ability to manage sprints, releases, and update sets
- Experience with scripting languages (JavaScript, Jelly, UI scripting) preferred.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills, including the ability to listen and communicate well with clients.
- Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills.
- Self-starter, self-motivated with the ability to work with mínimal supervision.
- Excellent time management, planning, and organizational skills.
- Creativity and ability to think outside-the-box while defining sound and practical solution.

**Certifications**:

- **ServiceNow Certified System Administrator (CSA)**:

- **Additional ServiceNow certifications, a plus.**

**We offer**:

- Flexible working format - remote, office-based or flexible.
- A competitive salary and good compensation package.
- Personalized career growth.
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more).
- Active tech communities with regular knowledge sharing.
- Education reimbursement.
- Paid vacation days, sick leaves, and days off.
- Healthcare & Sport program.
- Medical insurance.
- Memorable anniversary presents.
- Corporate events and team buildings.

**Labor Conditions**:

- Workplace: México.
- Type of Contract: an indefinite term.
- Salary To be agreed according to experience.
- This job offer is published under the exclusive property of ticjob.coPostularme ahora

N-iX is a software development service company that helps businesses across the globe develop successful software products. During 20 years on the market and by leveraging the capabilities of Easter Europe talents, the company has grown to 2000+ professionals with a broad portfolio of customers in the area of Fortune 500 companies and technological start-ups. With its headquarters in Lviv, Ukraine, the company also has multiple development offices in the East European region and representative entities in the United States of America, Sweden, and Malta.

Throughout the years of its operations, the company has developed strong expertise in such fields as digital turn-key solutions engineering, cloud services, big data & analytics, user experience design, engineering excellence, digital platforms integration, and its own R&D in different domains such as financial services & banking, telecommunications, e-commerce, automotive, manufacturing, and others. The modern global trends in the IT industry have led the company to consider its expansion to the Latin American market to complement its expertise with high-end talents in the area.

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