F295 Full Time Customer Service Agent

**Description**

The Client is a platform for teachers to build, personalize, share & teach their real-time learning
courses.

**Requirements**:
MUST be LATAM Based with 1-2years of Customer Support Experience
Preferrably Mexico & Colombia
Fluency in English is a must. Native or almost native english speaker

Self-confident and able to work under pressure to meet customer needs
Ability to work well independently and excel in a fast-paced environment

**Responsibilities**
- Have a deep understanding of how the platform works to be able to support teachers
- Respond to Live Chats in less than 2 minutes
- Calls respond directly
- Support video calls with teachers: Technical support, screen sharing, and guiding

teachers through questions.
- The teacher would request on chat to hop on a call and share screen to guide

them through parts of the platform
- Own customer satisfaction and ensure CSAT ratings are retained
- Cross-team communication:

- Filing tickets about issues reported for engineering and following up on them.
- Filing tickets for content for any content-related issues and following up on them.

Nice to have
Former teacher, Spanish speaker
Experience in sales, business development, or account management

**Employment type**

Full-time

**Department**

Customer Service

**Location**

Colombia/Quindío Department/Armenia