Noc Engineer
hace 2 semanas
**General Description**:
The primary focus is to ensure customer communication about their network’s status.
**Primary Job Functions**:
Ø Detect alarms / events on customers’ monitoring tools or company monitoring tools.
Ø Open incidents in incident ticketing systems and report them to the customers within SLAs.
Ø Provide timely follow up about incidents status.
Ø During problem escalations, act as a liaison between customers and Tier 2 support.
**Required Skills**:
Ø Strong written and verbal English **communication **skills, B1.
Ø Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.
Ø Teamwork skills
**Education**:
**Engineering (graduated )**: Networking, Telecommunication, Telematic, Electrical, Electronic or related
**Certification**:Routing, Switching, CCNA (preferred)
**Work Details**:
- Work on Site, Medellin
- Antioquia
- Shift 24x7 364 days
- Contract Direct with US Company
- American Calendar
- English B1 onwards is essential
- Salary: $3,500,000 - $4,000,000 per month
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: $3,500,000 - $4,000,000 per month
Ability to commute/relocate:
- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you have experience on troubleshooting and technical support via phone, web-based tools?
**Experience**:
- Routing, Switching: 2 years (required)
- Networking, Telecommunication, Telematic: 2 years (required)
**Language**:
- English (required)
-
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