Field Service Technician

hace 7 meses


Bucaramanga, Colombia Zoetis A tiempo completo

**DESCRIPCIÓN GENERAL**
- Responsable de la instalación, operación adecuada y mantenimiento de los sistemas de automatización y vacunación in ovo en las incubadoras de nuestros clientes, y del territorio asignado..
- Diseña el plan de mantenimiento y monitoreo para los sistemas y el plan de trabajo anual junto con el Gerente de Cuenta Clave (KAM) de Zoetis y el Gerente de la Planta de Incubación del cliente.
- Responsable de ejecutar el plan de visitas establecidas para proveer el mantenimiento a los equipos, realizar el monitoreo de bioseguridad y microbiológico que impacta los resultados del proceso, y de impartir las capacitaciones y evaluaciones al usuario con especial énfasis en el sistema Embrex Inovoject®.
- Responsable de generar los reportes de visitas, con especial atención a los procedimientos y metodologías de reporte que establece la compañía.
- Es la primera línea de contacto de Zoetis para establecer la comunicación con el usuario, y la primera línea de atención ante cualquier emergencia, error o desperfecto de los sistemas.
- Responsable de trabajar con los colegas de la planta, y de logística e importaciones para la compra e importación oportuna de las refacciones de los sistemas; así como de monitorear y administrar correctamente el inventario local de refacciones.
- Es la línea de contacto entre el cliente/usuario y la planta o los técnicos especialistas de Zoetis ubicados en México, Canadá o Estados Unidos.
- Colabora y participa proactivamente en el desarrollo de nuevos proyectos para clientes actuales o futuros clientes/prospectos.
- Responsable de fortalecer y mantener actualizados sus conocimientos técnicos y diseñar junto con su supervisor el plan de autoestudio y capacitaciones para mantener vigentes los conocimientos básicos y actualizaciones de los sistemas y softwares de los equipos.
- El FTS colabora y participa proactivamente en su desarrollo y en el fortalecimiento de sus competencias técnicas.



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