Delivery Director

Delivery Director

About Us

**Description**

We are looking for a Delivery Director who shares our values of Greatness, Agility, and People to be responsible for building and maintaining relationships with clients and key customers within client companies. A strong relationship with GAP Sales department will be required targeting account health and growth through consistent delivery.

The Delivery Director will be assigned a project or multiple projects at a time, so it is essential to handle multiple responsibilities and adhere to deadlines.

As a Delivery Director, you must have an impressive history in Software delivery and Agile development.

**Responsibilities**

Account Delivery: Oversee and ensure high quality, prompt and profitable delivery of all different projects for the clients through effective relationships and processes.

Issues management: First-tier of escalation, proactively work with other team members in his account to manage potential issues and solve them effectively.

Accounts support: Support other Delivery managers given his seniority to effectively resolve issues.

**Mentoring**:
Onboard and grow new delivery managers to succeed in their accounts and career development.

Resourcing: Regularly review and monitor resourcing requirements to ensure effective delivery and growth opportunities.

Agile Consulting: Provide guidance to clients in agile implementations: identifying opportunities or risks and determining the course of action. Partner with the client to a successful outcome.

Continuous improvement: Identify and implement improvement and innovation opportunities to manage projects efficiently.

**Strategies**:
Work with the Delivery department creating and executing strategies for company expansion and continuous improvement.
Ambassador leader for the Hub and Spokes of the region where this person belongs
Develops a deep understanding of GAP core and areas, partnering with multidisciplinary teams and influencing stakeholders (at all levels) to drive active participation of people at the Hubs and Spokes activities
Act as a mentor for a group of community members who will become future leaders of the Hubs and Spokes (Leader of leaders)
Builds, experiments, and scales programs and actions to help leaders to achieve their goals and share success cases that could be applied across a wider set of locations and accounts
Communicate, discuss and analyze opportunities to foster and nurture GAP's culture, and strengthen relationships among the members of the Hubs and Spokes (ex. Colombia and Peru)
As part of the Hub leadership team, define common objectives which support GAP strategies to enable programs and actions that create and boost a connections and sense of belonging

**Skills and Experience**

Great educational background in the field of computer science.
Proven working experience in the information technology sector, particularly project management (more than 10 years).
Proven experience with multicultural teams
Solid technical background, with understanding or hands-on experience in software development and web technologies.
Excellent client-facing and internal communication skills.
Excellent written and verbal English communication skills.
Solid organizational skills including attention to detail.
Good managing and coaching skills to manage and coach managers and the project team to successfully deliver solutions
Identifying goals and objectives, and motivating and leading others towards their achievement
Able to monitor the team performance against plans.
Keeping overall objectives and strategies in mind.
Personnel management experience.
Proven experience as an agile facilitator and leading teams.
Experience with USA clients is a plus