Client Data

hace 3 semanas

Bogota, Colombia Citi A tiempo completo

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Main Responsibilities**:

- Handle databases and maintain the respective updates as necessary to ensure accuracy and integrity of the data.
- Evaluate data reports and resolve mistakes throughout
- Critical and analytic thinking at collecting data for different types of business reports
- Create regulatory and business reports that provide insights for strategic decisions and action plans
- Communicate the results of data analysis in written and verbal form to managers and different areas within the bank.
- Construction of monthly presentations.
- Perform needed controls to assure quality of the service.

**Qualifications**:

- Previous relevant experience preferred
- Experience in customer service and data management
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Ability to use Power BI, Tableau and Microsoft Excel to create pivot tables, graphs and charts
- Bilingual required

**Education**:

- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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