Welcome Center Clerk

**Position**:

- Front Desk Clerk - Resident**Location**:

- Central**Salary Range**:

- $14.50/hour**Status**:

- Part-time/Non-Exempt***:
To provide front line customer service to all individuals living at the facility. The Welcome Center Clerk must project YMCA image. Reports to the Resident Director.

**Primary Responsibilities**:
Greet all guests in a friendly, open manner; discovers wants and needs; and provides
- information when requested.
- Clerk handles the main switchboard, mail, cash drawer, and check-in/out procedures for residents.
- Answers incoming calls and answer questions regarding residence.
- Exhibits a positive attitude and behavior consistent with the core values of the YMCA.
- Wear required nametag, is neat, clean and professional in appearance in accordance with required dress code.
- Treats all residents equally and, if someone cannot be helped, finds an appropriate staff person to assist.
- Handles requests for information using known, accepted office protocol
- Takes notes of all problem inquiries to ensure that necessary follow-up action will take place
- Provides accurate information to all guests and visitors about costs, payments,
- rules and regulations, and services
- Take proper and timely action with any emergency situations including all accidents and incident report forms
- Follow all Standard Operating Procedures as trained
- Requires alertness, attention to detail, accuracy and concentration, and ability to multi-task.
- Attends regular staff meetings.

**QUALIFICATION REQUIREMENTS**:
**Skills/Knowledge**:

- Must be proficient in Microsoft Office and Google
- Must be people oriented, possess strong communication skills, be well
- organized and multi-task oriented.

**Education/Training**:

- High School Diploma
- Able to be CPR/AED, First Aid, Child Abuse Prevention training and other
- mandatory training within completion time frame.
- TB clearance required.

**Experience**:

- Previous customer service preferred.
- Must be computer literate.