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IT Systems Specialist
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**IT Systems Specialist**
**Summary**
Wikimedia Foundation is seeking an IT Systems Specialist to co-lead our efforts in developing, integrating and managing our enterprise systems. You will play a key role in the hands-on integration and automation of these systems, while maintaining optimization and efficacy of current systems. Your goal will be to improve service and support workflows by leveraging data from our systems & current state analysis, reporting and ticket trends. You will co-lead in the process improvements of key workflows (onboarding/offboarding, equipment deployment, etc.).
**You are responsible for**:
- Leading efforts in implementing, supporting and enhancing internal specialized systems and processes such as OnBoarding/OffBoarding workflows
- Assist in Administration, management and optimization of our ERP systems (Zendesk, Okta, Google Workspace)
- Working closely with the Sr. Systems' Administrator to effectively roll out new tools and updated operational processes
- Performing research and implementing technical solutions for internal systems and ensuring compliance with Foundation objectives.
- Implement reporting tools to provide health and relevance of internal systems work flows
- Plan and perform change management and adoption of new workflows impacted by the enhancement of enterprise architecture
- Engage with external vendors in order to scope and perform discovery of new tools and services
- Cross-departmental collaborations to build effective and efficient workflows
- Maintaining documentation of our portfolio of systems and support services (including visual maps)
- Providing Tier 3 technical assistance to Wikimedia Foundation staff globally
- Supporting Windows, Ubuntu Linux, and macOS operating systems
**Skills and Experience**:
- Experience with a hybrid environment that is undergoing rapid growth, evolving our current infrastructure to an Enterprise environment to support Business Operations worldwide
- Ability to perform and improve support workflows from beginning to end, ensuring proper report out is adhered to with a bias towards designing systems automation.
- Experience with the administration, integration and automation of the following tools and technologies: Google Workspace, OKTA, JumpCloud, JAMF, LDAP, Oomnitza, Zendesk, SaaS
- Experience with reporting analysis & documentation, including interpreting written information to draw connections and making recommendations
- Ability to communicate technical concepts clearly and effectively, both written and orally with non-technical partners
- Experience with vendor management and contract services
- Service-oriented approach: able to anticipate, understand and meet the needs of professionals.
- Be comfortable in a highly collaborative, communicative and consensus-oriented environment and proven ability to work well on a team, take instruction, and learn from mistakes.
- Familiarity and desire to work with languages to enable automation (e.g., Python, APIs)
**Additionally, we'd love it if you have**:
- Familiarity with remote first IT operations
- Familiarity with end-user security best practices
- Experience with network troubleshooting (TCP\IP, DHCP, DNS, VLANs, 802.1x)
- Familiarity with VPN support, troubleshooting and configuration
- Familiarity with A/V support and troubleshooting experience (Zoom, Google Meet, Qsys)
- Awareness of sustainability practices
- Familiarity with Wikitext (wiki markup) language.
- Understanding of the free culture, free software, or online rights movements.
**About the Wikimedia Foundation**:
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.
The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
**_
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race
