Senior Technical Writer

hace 4 semanas

Bogota, Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

**Responsibilities**:

- Work independently with developers, product managers, quality assurance staff, and others to learn about new and updated features to be documented for every release. This may include participating in meetings, examining design documents, attending demos, and interpreting epics, among other activities
- Create, update, and improve online customer-facing product documentation using documentation tools and structured-authoring best practices
- Review Jira tickets and decide what technical information to convert into release notes for customers
- Collaborate with other technical writers on the Documentation team to prepare and deliver world-class documentation for feature releases
- Establish and maintain good working relationships with cross-functional teams across international time zones
- Use data-driven metrics and customer feedback to improve documentation
- Support other parts of the organization as they develop and deliver content for customers, partners, and employees
- Participate in workgroups and team projects to continually advance documentation quality and best practices

**Requirements**:

- A robust understanding of and experience with DITA, XML, and structured authoring
- A solid foundation in technical-writing principles, standards, and best practices
- Experience with corporate regulatory compliance standards and practices is not required but is highly desirable
- A familiarity with help-authoring tools, content management systems, and associated technologies and standards (such as Markdown, HTML/HTML5, CSS, etc.)
- Experience with agile software development methodology
- A portfolio of writing samples demonstrating excellent written communication skills, the ability to adapt communications to varied audiences, and the ability to translate complex concepts into easy-to-understand, user-focused content
- A demonstrated ability to thrive in a fast-paced environment, manage multiple deliverables over tight timelines with mínimal supervision, independently prioritize tasks, and reprioritize on short notice
- Strongly held opinions about the Oxford comma

LI-Hybrid

The culture at Coupa is why Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_

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