Associate Support Analyst

hace 2 semanas


Colombia SoftwareONE A tiempo completo

Job Function: Cloud & Software Services Por qué SoftwareONE?:
Bienvenido a SoftwareONE InterGrupo, un mundo de posibilidades donde podrás conectarte y transformarte, para potenciar tu experiência personal y profesional. Queremos ser a través tuyo para que tú seas a través nuestro.

Tenemos una cultura
_People Centric_ apasionada y que vive de manera profunda nuestros valores, te brindamos un lugar donde podrás ser tú y eso nos dará la capacidad de conocerte, saber hacia dónde quieres ir y ofrecerte una propuesta de valor alienada con tus objetivos; iremos de la mano para crear contigo de forma potente tu presencia en SoftwareONE InterGrupo y el mundo.

Nuestro poder de innovación te abre las puertas a reinventarte y aprender de más de 9000 SWOmies en 92 países, donde podrás tener acceso a increíbles proyectos de tecnología end to end. Nuestro proceso de integración estratégico SoftwareONE e Intergrupo en el 2020, nos está permitiendo desarrollar talentos, aprovechar nuestra experiência y llevar nuestra empresa a otro nível, en la modernización y el desarrollo de aplicaciones como prioridad clave para la oferta de soluciones y servicios de SoftwareONE en Colombia y en el mundo.

El puesto:
Aquí inicia el momento más importante de tu carrera profesional, lleno de ingenio, creatividad y nuevos proyectos. Es la oportunidad de unirte a nuevas formas de entender el mundo y llegar a grandes lugares.
- Tus retos dentro del rol serán:_
- Servir como punto de contacto entre los usuarios y la gestión de servicios de TI
- Categorizar los distintos requerimientos según las definiciones preestablecidas.

Si te identificas con esto, sé parte de nuestro equipo.

Que esperamos de tí:
No te asustes si no cuentas con las siguientes habilidades, nosotros te ayudaremos a fortalecerlas. Teniendo conocimiento en alguna de estas, el camino lo recorremos juntos:
**Perfil**: Analista de Soporte Intermedio

**Habilidades requeridas**:

- Técnico o tecnólogo en sistemas, con experiência mínima de 6 meses en soporte en sitio y/o mesa de ayuda
- Disponibilidad para trabajo 7*24 de manera presencial
- Excelente actitud de servicio

Qué deberías saber acerca de nosotros:
Quitemos todo. Deja a un lado nuestra marca, deja a un lado nuestros edificios, deja a un lado nuestras oficinas. ¿Que nos queda? Nuestra gente. Esto es lo que hace que SoftwareONE tenga éxito.

Personas llenas de pasión que viven y respiran nuestros valores cada día, que entusiasman a nuestros clientes cada día, y que van más allá cada día. Nuestra cultura es única, y creo que tener a las personas adecuadas y apoyarlas para tener éxito, es la clave absoluta de nuestro éxito.

**Patrick Winter, Fundador**.

Qué esperamos de nuestros empleados:
El éxito en SoftwareONE no se define por lo que haces por ti mismo, sino por lo que entregas a nuestros clientes, al negocio y a los colaboradores que te rodean.

Los empleados de SoftwareONE son enérgicos, agiles y están enfocados en entregar total satisfacción al cliente y resultados.

Nuestros líderes motivan e inspiran a sus equipos y les brindan un entorno de trabajo que proporciona níveles increíbles de satisfacción de los empleados. Somos humildes, y tenemos un alto grado de Integridad, y simplemente no estamos interesados en políticas. Nuestros líderes operan con elevados níveles de disciplina, pero son capaces de gestionar con rapidez el cambio en una economía global.



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