Solution Architect

**Job Category **:Customer Success Group

**Job Details**:
Our Strategic Projects consulting team delivers large-scale, custom salesforce implementations. Engagements span across any Salesforce cloud product or solution, and often include multi-cloud implementations. Our Solution Architects and Solution Consultants lead consultative engagements with sophisticated enterprise customers, partnering with key collaborators to build compelling visions while advising and completing strategies. They serve as hands-on advisors, using strong social skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

We have a variety of functional roles open on our Strategic Projects team, send us your resume, and we will follow up with you, if your profile aligns with the required skills / experience.

Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analyzing issues and obstacles to settle root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Solution Architects supply to thought leadership and standard processes - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

Solution Consultants are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Solution Consultants give to thought leadership and standard processes, both internally in their Community and externally in the marketplace.

CPQ and Billing Skills:

- Relevant Salesforce CPQ platform experience (experience with Salesforce Billing)
- Understanding of Quote-to-Cash process standard methodologies and underlying design patterns
- Understanding of common product pricing methods and practices
- Understanding of business processes in a billing department (e.g. accounting close, A/R, dunning & collections, etc.)
- Ability to configure Salesforce CPQ features (e.g. Product Bundles, Quote Templates, Product Rules, Price Rules, Approval Chains, etc.)
- Ability to configure Salesforce Billing features (e.g. Billing Rules, Tax Rules, Invoice Schedulers, Payment Schedulers, Payment Gateways, etc.)
- Functional understanding of key Product-to-Cash integration use cases and design patterns including: Product and Pricing Master Data Management, Account/Address Validation, Tax Calculation, Provisioning/Fulfillment, ERP, Accounting/General Ledger, etc.

Responsibilities for the group:

- Help clients consistently meet/exceed goals and metrics
- Deliver high client happiness (CSAT)
- Positively impact client renewals (when applicable)
- Generate positive feedback from internal teams and leadership
- Show continued professional growth and development

Preferred Qualifications and Skills for the group:

- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
- Relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
- Shown results leading customer and/or partner success stories
- Relevant Salesforce certifications and consulting experience are strongly recommended
- Travel may be required and varies depending on the client requirements

Leadership Qualities:

- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic problem solver; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to m