Java Application Support Engineer

hace 3 días


Colombia Sutherland A tiempo completo

Sutherland is seeking a reliable and detail-oriented person to join us as Java Application Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

The purpose of this role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively in fulfilling business objectives. The Engineer is also responsible for the health and well-being of our customers’ cloud solutions. Also, they will need to manage tasks to troubleshoot and resolve customer’s technical issues.

**Technical Support Engineer in this role gets to**:
- Work with various support / any NICE department (services, R&D ) and customers around the globe for end-to-end resolution of issues- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations- Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations- Participate in knowledge transfer activities as required- Work in accordance with NICE support process, procedures, contractual SLA’s- Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA- Participate in early installations and collect customer feedback (both internal & external) for ongoing product improvement- Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers & NICE staff

**Qualifications**:
- College degree (preferable) in relevant technology field- Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution- Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems- Develop and document change requests capturing all customer requirements-
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies-
**Requirements**:
- Experience in technical customer service related industry, working in a global environment (supporting customers & partners worldwide)- Excellent English verbal and writing communication skills (and preferably additional foreign language)- Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues- Experience with building and maintaining databases for query and problem tracking- Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2-
- Working knowledge of administrating UNIX, Linux or Windows servers- Working knowledge of Relational Database principles and methodologies- Proven experience with troubleshooting principles- Able to develop and interpret technical documentation for training and end user procedures-
- Extensive Sales and Service Performance Management product knowledge (Training will be provided)- Working knowledge of software development principles would be advantageous- Good analytical and problem-solving abilities- Strong written, mathematical, oral, interpersonal, and presentational skills- Team player - ability to work well in a close team and collaborative environment- Highly self motivated and directed- Fast learner with ability to educate her/himself on relevant technologies- Ability to effectively prioritise and execute tasks in a high-pressure environment- Ability to present ideas in a business and user-friendly language- Ability to remain focused and calm under pressure- Serviceability approach- Positive “can do” approach



  • Colombia Sutherland A tiempo completo

    Level 2 Support Engineer (Applications), Technical Support Group** **Key Responsibilities**: - Troubleshoot issues by resolving them with maximum customer satisfaction. - Take full ownership on customer problem/cases, monitor for proper and on time feedback. - Document and track all problems, enquires and events in the CRM system. - Act as a front line T2...


  • Colombia, Huila SGF Global A tiempo completo

    **Cargo** Application Support Engineer (Banner ERP) (1) **Funciones** - Desarrollo y soporte a ERP Banner y sus diferentes módulos - Mejoras y desarrollo en PL/SQL - Mejoras y desarrollo en Unix Shell - Mejoras y desarrollo en Oracle Forms - Atención y contacto directo con el cliente **Horario** Se trabaja bajo horario y calendario del este de EE.UU...


  • Colombia BairesDev A tiempo completo

    BairesDev is a leading software development company in Latin America, committed to delivering high-quality solutions to our clients. As a Java Developer for Application Development and Support, you will be part of our Development team and participate in different projects made up of multicultural teams distributed throughout the world. We are looking for...


  • Colombia, Huila SGF Global A tiempo completo

    **Cargo**Application Support Engineer (Banner ERP) (1)**Funciones**- Desarrollo y soporte a ERP Banner y sus diferentes módulos- Mejoras y desarrollo en PL/SQL- Mejoras y desarrollo en Unix Shell- Mejoras y desarrollo en Oracle Forms- Atención y contacto directo con el cliente**Horario**Se trabaja bajo horario y calendario del este de EE.UU (de ser...


  • Colombia Anthology A tiempo completo

    Client Support Engineer Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and...

  • Senior Fullstack Engineer

    hace 3 semanas


    Colombia Buscojobs Colombia A tiempo completo

    Colombia, Huila AgileEngine, LLC Java/Javascript Fullstack Engineer (Middle/Senior) ID25751 What you will do: Backend Development: Build and maintain backend systems to ensure application fidelity and seamless delivery to internal and external stakeholders. Monitoring & Alerts: Develop systems for monitoring and alerts. Colombia, Huila ...


  • Colombia Findjobit A tiempo completo

    About UsAt Findjobit, we're seeking a skilled Principal Java Engineer to join our team. Your expertise in MongoDB and Java will enable you to assist clients in adopting the latest version of MongoDB across their application suite.Salary InformationWe offer an estimated annual salary of $120,000 based on industry standards and location considerations.Job...


  • Colombia Prodly A tiempo completo

    **PRODLY | Senior Software Engineer (JAVA)** **Office Location: World Wide** **Relocation to Cyprus Offered** Do you dare to call yourself a Senior Java Developer with strong Data Structure and Algorithms experience? Prodly is looking for the next Sr. Java Developer to join our growing start up. Become a part our dynamic, fun and international team. The...


  • Colombia N-iX A tiempo completo

    N-iX is looking for a **Trainee+ Support Engineer** to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S....

  • Senior Java Engineer

    hace 2 días


    Colombia Lean Tech A tiempo completo

    Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...


  • Colombia International Rescue Committee A tiempo completo

    **Requisition ID**: req24846 **Job Title**:Application Support Specialist **Sector**:Information Technology **Employment Category**: Regular **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Mexico City, Mexico **Background/IRC Summary**: The **International Rescue Committee** helps people whose lives and livelihoods are shattered by...


  • Colombia N-iX A tiempo completo

    N-iX is looking for a Middle Support Engineer to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines...


  • Colombia Renewable Energy Grid Solutions A tiempo completo

    **Job Description Summary**: The Customer Application Engineer will demonstrate leadership in communicating business goals, programs and processes for an area or business segment. In this role you will utilize the experience or expertise to solve problems and be able to develop and execute objectives for self and others. This role has the ability to effect...


  • Colombia Sterling Partners A tiempo completo

    Shorelight— Technical Support Engineer Colombia About Us Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive...

  • Java Software Engineer

    hace 4 días


    Colombia EPAM Systems A tiempo completo

    3 days ago Be among the first 25 applicants Direct message the job poster from EPAM Systems Talent Acquisition Specialist - EPAM Systems - EPAM Anywhere We are currently looking for a remote Middle Software Engineer with 3+ years of development experience in Java, proficiency in Kubernetes, and familiarity with AWS to join our team. The...

  • Java Software Engineer

    hace 10 horas


    Colombia EPAM Systems A tiempo completo

    3 days ago Be among the first 25 applicants Direct message the job poster from EPAM Systems Talent Acquisition Specialist - EPAM Systems - EPAM Anywhere We are currently looking for a remote Middle Software Engineer with 3+ years of development experience in Java, proficiency in Kubernetes, and familiarity with AWS to join our team. The...


  • Colombia Yuxi Global A tiempo completo

    Company Description Yuxi Global is an American company with high functional teams across Latin America. We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages, databases and frameworks. This is your invitation to someone who loves working with...


  • Colombia Buscojobs Colombia A tiempo completo

    We are seeking a seasoned Fullstack Engineer to join our team at Buscojobs Colombia.Job SummaryAs a Fullstack Engineer, you will be responsible for building and maintaining backend systems to ensure application fidelity and seamless delivery to internal and external stakeholders. This includes developing systems for monitoring and alerts. You will also...

  • L1/l2 Support Engineer

    hace 1 semana


    Colombia Xenoss A tiempo completo

    **Description** As an L1/L2 Support engineer, you will help to solve technical issues. You must be able to communicate technical issues to clients and developers. You will Review the initial requirements provided in the ticket, screen, assign to the proper queue and owner, and reproduce the issue if possible. **Requirements**: - Fluent in English -...

  • Software Engineer

    hace 1 semana


    Colombia Ideaware Co A tiempo completo

    Job OverviewIdeaware Co is seeking an experienced Software Engineer to join our team as a Java Development Expert. The successful candidate will have 7+ years of production experience in Java development and a strong background in designing, developing, and maintaining SaaS web applications.