Financial Counselor

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Horario: Lunes a Viernes de 8:00 a 18:00 (CST)

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The Financial Counselor position is responsible for ensuring correct processing of all patient accounts and coordinating all facets for patient accounts, credits and collection of Accounts Receivable. This role ensures duties are completed accurately and timely while acting as a team player for optimum office flow and excellent patient account care. The Financial Counselor may be responsible for verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. The Financial Counselor works in a collaborative relationship with the financial team as well as with other departments and employees.

**ESSENTIAL RESPONSIBILITIES**:

- Responsible for financial counseling of prospective and new patients, with an emphasis on patient retention and creative problem-solving.
- Establishes an ongoing relationship with patients, in an effort to provide financial counseling throughout the treatment process.
- Assist patients with patient account questions and serve as a resource & liaison between internal advocate departments and insurance carriers.
- Explains fees and available financial plans to patients in person or via telephone.
- Set up payment plans following guidelines and provides patient with contract for selected financial plan.
- Corresponds with patient regarding fees due and collects fees from patient at beginning of cycle.
- Obtains insurance benefit information/authorization/pre-determination for patients.
- Assists patients in preparing insurance forms, answers patients’ questions about unpaid balances and verifies balances and refunds for accuracy.
- Document appropriate follow up notes on accounts and upkeep of any daily spreadsheets required by supervisor
- Process patient payments and refunds following the department’s process.
- Review status of old payment plans daily
- Review and work through any declined/returned payments daily
- Process statements / notification letters weekly and as needed for patient accounts
- Follow up on rejected statement addresses and returned mail
- Follow all federal, state and payer specific regulations and policies pertaining to documentation and billing practices to ensure all work is in compliance with established guidelines.
- Works collaboratively with the financial leadership and financial team to continuously develop and implement improvements to financial counseling strategy and processes.
- Responsible for meeting departmental goals on patient retention and financial counseling.
- Proactively identifies and resolves barriers to patient retention as it relates to financial issues.
- Analyzes trends and statistics for patient retention as it relates to financial issues
- Maintains/audits records of patient transactions.
- Cross-trained to assist other financial team staff.
- May be required to meet in person with patients or travel occasionally to clinics within the network for training and relationship building.
- Performs other duties/special projects and tasks as assigned by management

Tipo de puesto: Tiempo completo, Indefinido

Salario: $3.500.000 - $3.650.000 al mes

Pregunta(s) de postulación:

- Do you have experience in medical billing or medical insurance?

Idioma:

- English B2 or C1? (Obligatorio)